Level 2 Technical Support Agent – Europe (On-site | Relocation Required | Local Language Mandatory)

As a Level 2 Technical Support Agent you will provide advanced technical support for complex vehicle issues and act as a key escalation point for Level 1 teams and dealers.

• Provide second-level technical support for complex vehicle issues
• Support Level 1 agents and assist dealers remotely in resolving advanced cases
• Diagnose and resolve complex technical issues across vehicle systems
• Collaborate with Technical Delegates Engineering Quality and Suppliers
• Contribute to improving repair efficiency service quality and customer satisfaction
• Support technical investigations and contribute to root cause analysis

Your role has a direct impact on customer satisfaction service quality repair time and cost efficiency.

Work Setup (Important)

• The role is assigned to one specific country: Germany / Italy / Spain / United Kingdom
• Activity is performed on-site within client infrastructure in that country
• Relocation to the assigned country is required
• No cross-country travel is involved

Key Responsibilities

• Handle technical tickets from assigned language markets (e.g. English / Italian networks)
• Provide remote support and guidance to dealers
• Escalate and coordinate complex cases with internal stakeholders
• Monitor open technical issues and trigger technical discussions when needed
• Support Technical Delegates in field activities when required
• Ensure continuity of service by supporting team workload when needed
• Apply internal processes (e.g. ITEM) to provide solutions and reduce ticket volume
• Manage a minimum of 3 tickets/day as Level 2 (plus additional Level 1 support during peak phases)

Qualifications :

Technical Requirements:

• Strong experience in aftersales automotive and technical diagnostics
• Solid knowledge of automotive systems and diagnostic tools (e.g. Diagbox wiTECH)
• Ability to read and interpret wiring diagrams and technical documentation

Expertise in at least one of the following areas:

• Chassis & Body
• Telematics / Connectivity / OTA updates
• Low emission vehicles (LEV PHEV etc.)
• Engine & Gearbox (Gasoline/Diesel)
• Ability to analyze complex technical issues and provide structured solutions
• Good English communication skills (written and spoken)

Soft Skills:

• Customer-oriented mindset and cost awareness
• Strong organizational and coordination skills
• Ability to work with cross-functional teams
• Clear communication and knowledge-sharing abilities
• Autonomous proactive and well-organized

Languages:

• Mandatory: Fluent in the local language of the assigned country

(German / Italian / Spanish / English)
 

Contract:

• Initial contract: 6 months
• Possibility to extend up to 24 months depending on project visibility

Collaboration:

• Open to B2B collaboration as well as standard employment

Please specify in your application the country you are applying for.

Additional Information :

Our world is dynamic full of opportunities and our clients and colleagues constantly inspire us. However we know that performance and engagement also depend on a healthy work environment that values people and their well-being.

Thats why we have created a benefits package designed to make your life more comfortable in our team where you can feel supported and appreciated.

Heres what we offer:

• Meal vouchers 
• Easter and Christmas gift vouchers (discretionary): During the holidays you will receive gift vouchers on a separate card helping you enjoy shopping and surprise your loved ones with beautiful presents.
• Private clinic medical subscription: With the medical subscription we provide you can ensure that your health is taken care of efficiently and comfortably.
• Discounts at partner dental clinics: Take advantage of discounts at our partner dental clinics to maintain your oral health at a more affordable price.
• Internal Courses: LinkedIn Learning and other internal tools
• Referral bonuses: We offer you attractive bonuses for recommending talented new colleagues.
• Christmas party: An annual tradition that we look forward to where we reconnect and enjoy together in a festive atmosphere!

Other benefits according to legal provisions:

• Reimbursement for glasses.
• Reimbursement for business travel.

Lets shape the future together!

Remote Work :

No

Employment Type :

Full-time