Reservation Agent

• Accountable for maximizing revenue by converting reservation inquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service.
• To answer all incoming reservation inquiries by telephone or email in a timely manner to the agreed departmental standard and wherever possible convert them into bookings.
• To be fully knowledgeable in the operation functionality and standards required in using Opera and TARS Systems.
• To adhere to the minimum rate / minimum stay selling strategies as implemented by the revenue. team whilst always attempting to gain the highest possible revenue advantage for the hotel
• To input reservations into the Opera reservation system ensuring all details are accurate and complete in line with agreed departmental standards.
• To update any special requests and billing details in Opera.
• To provide polite and friendly responses to all incoming telephone inquiries.
• To be fully aware of the hotels facilities and pass the information on to the customers and maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
• To process all inquiries and reservation confirmations on the same day as receipt.

Qualifications :

• Previous experience in hotel reservations or a similar customer service role is preferred
• Excellent communication skills both verbal and written
• Familiarity with hotel reservation systems Opera PMS is an advantage
• Strong attention to detail and organizational abilities
• Ability to work under pressure and handle multiple tasks simultaneously
• Customer-focused with a commitment to providing exceptional service
• Knowledge of the local area attractions and events is an advantage

Additional Information :

Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time