Customer Success Specialist | Fully Remote US

The Customer Success Specialist is a newly created role built around a simple idea: our customers deserve a dedicated expert who teaches engages and advocates for them proactively not reactively. This is not a support or service delivery role. This person focuses on what comes after implementation: driving adoption deepening product value and building the kind of relationships that make customers genuinely successful long-term.

This person will own our customer enablement function from the ground up serve as a direct point of contact across our broader customer base and support the strategic programs that keep our most important customer relationships strong.

You will work directly with the Chief Evangelist and sit at the intersection of Customer Success Solution Engineering and Renewals. The customers you touch will know your name.

WHAT YOULL DO

Customer Enablement

• Own Hirevues customer enablement function a greenfield opportunity to build something that doesnt exist today and will directly shape how customers experience our platform

• Deliver training sessions product walkthroughs and educational programs directly to customers from onboarding through advanced adoption

• Develop self-serve resources that extend your reach so customers can learn on their terms while still feeling the presence of a dedicated expert

• Partner with Product CS and Solution Engineering to stay sharp on platform capabilities and translate them into real customer value not just feature lists

• Track adoption and engagement signals to proactively reach customers who need more support or are ready to go deeper

Direct Customer Engagement

• Be a proactive human point of contact for customers across our broader base reaching out checking in and making sure no customer feels like theyre navigating alone

• Build genuine relationships with customers over time becoming a trusted resource they come back to not just a reactive support contact

• Identify early signals of risk or opportunity and act on them routing customers to the right resources and following through to make sure they land well

• Represent Hirevue with warmth and expertise in every interaction from a first-time product question to a strategic conversation with a senior stakeholder

Customer Programs Support

• Participate in Hirevues Customer Advisory Board (CAB) and Executive Sponsor Program as a visible relationship-oriented contributor not just a logistics coordinator

• Sustain connections with CAB members and executive sponsors between formal touchpoints keeping relationships warm and meaningful

• Support the team in preparing for and executing senior customer engagements bringing continuity and context to every interaction

• Keep strategic programs running smoothly because the best customer experiences dont happen by accident

Qualifications :

WHAT WERE LOOKING FOR

We care more about the kind of person you are than the exact path youve taken to get here. Youll likely have 25 years of experience in a customer-facing role but what sets you apart is how you show up:

• You are energized by customer interaction. Getting on a call leading a training facilitating a conversation this is where you do your best work not something you tolerate between other tasks.

• You are proactive by nature. You dont wait for customers to raise their hand. You spot the opportunity to add value and go after it before they even know they need it.

• You are a builder. The greenfield nature of this role excites you. You dont need a playbook handed to you you write it and then improve it.

• You communicate with confidence and warmth. You can hold a room with senior executives and make a first-year practitioner feel equally supported. Range matters here.

• You are curious about the product. You want to understand Hirevue deeply enough to teach it not just describe it. Customers will trust you because you know what youre talking about.

• You follow through. You say what youll do and you do it. Customers and colleagues both count on you.

• You are comfortable with ambiguity. This role will evolve. Youll help shape what it becomes and youll be better for it.

BACKGROUND THAT TRANSLATES WELL

Strong candidates will come from a range of backgrounds. These profiles tend to thrive in roles like this one:

• Customer Success or Account Management with a passion for education adoption and proactive customer engagement

• Training Enablement or Instructional Design with a B2B SaaS orientation and comfort in live customer-facing settings

• Customer-facing generalists whove operated as a high-trust high-visibility partner to both practitioners and executives

• Pre-sales or Solution Engineering professionals drawn to the post-sale world of value realization and long-term customer relationships

Additional Information :

Why This Role

• You will own something real. This function doesnt exist today. What you build will be visible used and valued by customers and by Hirevue.

• Direct access and visibility. Reporting to the Chief Evangelist youll see how enterprise customer strategy is shaped and have a seat at the table where it happens.

• Customers will know your name. This isnt a behind-the-scenes role. Youll build real relationships with real people at some of the worlds most recognized companies.

• A mission worth showing up for. Hirevue is changing how organizations hire making it faster fairer and more human. Youll help the customers making that change feel supported every step of the way.

Why Hirevue

All team members at Hirevue are expected to embody our core values which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go. 

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions where they can attend virtual video meetings.

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device ensuring privacy for personal data.

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination harassment and retaliation. All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in:

AK HI IA ME MS NM or WV.

#remote-us

Remote Work :

Yes

Employment Type :

Full-time