REF100320UDesktop Support Management 5 plus years experience

Project governance for all Service Levels are consistently met with continuous monitoring of tickets across calls with location SPOCs for SDP Tickets / Change Request / Ramp ups Ramp Active - IT Asset Inventory management EPO Compliance SCCM right skill resource availability across engagements for continuous team engagement (Weekly / Monthly) to understand their pain areas & action engagement with customer (Weekly / Monthly) to understand their requirements and align risk & mitigation plan on resource front to internal management to ensure uninterrupted Quality of Service through automation and by enhancing the teams technical & presentational facilitate & conduct regular trainings for the deployed resources to improve their skills & overall approach to support program & track individual performance parameters to maintain SLA conduct regular audits on the internal process adherence perform gap analysis and take appropriate steps wherever necessary.(Internal and External)Ensuring optimize sizing of resources with zero impact to Analysis with right vision & corrective actions reporting the same to customer be able to Handle HR / Administrative / Statuary Compliances for Deployed Readiness of required data & compliances to meet the Audit of ADHOC Project IT Operations Infrastructure Management IT Asset Management Team Management Vendor Coordination & ITSMProject governance for all deliverables. Fulfillment of ADHOC Project the Service Levels Agreements are consistently met with continuous monitoring & reviewing of tickets across multiple processes Daily & Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups Ramp & Maintaining IT Asset Inventory through GAMS Database with 98% accuracy Delivering 98% complinace ration for EPO DLP SCCM & OS buildStructured engagements for continuous team engagement (Daily / Weekly / Monthly) to discuss team performance & their concernsRegular engagement call discussion with customer (Weekly / Monthly) to understand their requirements and align risk & mitigation plan on resource front to internal management to ensure uninterrupted & conducting regular trainings for the deployed resources to improve their skills & overall approach to support program & track individual performance parameters to maintain SLA regular audits on the internal process adherence perform gap analysis and take appropriate steps wherever necessary (Internal and External)Data Analysis with right vision & corrective actions reporting the same to customer closely with other IT Teams in ensuring better experience to clients on various process (including on boarding & off boarding) .

Qualifications :

Bachelors Degree

Remote Work :

No

Employment Type :

Full-time