QA Analyst

Join a Team Thats Passionate About Making Lives Better!

At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!

What Youll Do:

Primary Responsibilities:

• Collaborates with Business Analysts and Senior Business Analysts on team goals offering strategic insights.
• Generates inputs from call listening that can be transformed into queries for actionable insights.
• Analyzes results and compiles data to aid in the development of queries and analytical goals in alignment with client agreements.

Experience:

Mandatory:

• A background as a quality auditor with a preference for those who have provided support for process enhancement to both external and internal stakeholders.

Desirable:

• A minimum of 2 years experience in the current role preferably engaging in projects related to customer interaction analysis or call evaluation ideally within contact center environments.
• Experience with speech analytics platforms would be preferred.

Required Skills and Attributes:

• An enquiring mind curiosity and desire to understand why.

• Exceptional listening abilities particularly in structured call analysis.
• The capacity to quickly grasp new technologies and the initiative to self-educate.
• Outstanding communication skills
• Well- Developed presentation skills
• Proficiency in PowerPoint and Excel
• A bachelors degree or an equivalent qualification

Why Join Us

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.

• Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.

• State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in peoples lives!

Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!

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At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.

Bill Gosling Outsourcing Where your career thrives!