Senior Retention Manager

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

At TripleTen we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla Spotify PlayStation Google and Microsoft. Over 25000 students have already chosen TripleTen to transform their careers.

Were hiring a Sales & Retention Manager to oversee a high-impact squad of Retention Managers who turn refund requests into renewed commitment.

This is a hands-on management role for someone who knows how to close high-ticket sales motivate a team and hit KPIs fast. Youll be at the frontline of saving clients and revenue while shaping the future of our retention strategy across our students.

What you will do:

Own team KPIs monitor results daily identify gaps and implement action plans to hit targets
Lead coach and develop the retention team through regular trainings call reviews and structured performance improvement
Build and maintain scripts playbooks and objection-handling frameworks to continuously raise team standards
Handle escalated and critical customer cases independently making final decisions on complex retention scenarios
Report on retention performance to leadership analyze trends and provide data-driven recommendations

What we can offer you:

A chance to build and lead a high-performing team from day one.
Transparent KPIs fast feedback loops and full ownership of your domain.
A supportive mission-driven company helping thousands of people transform their careers.
A culture built on speed accountability and impact no bureaucracy just results.
Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
Dynamic Team: Join a diverse global team with experience across tech ed-tech and various industries.
Modern Workspace: We use digital tools like Miro Notion and Google Workspace for seamless collaboration.
Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.

Requirements:

3 years of experience in B2C sales retention or client-facing roles preferably with high-ticket services.
Proven track record of closing deals overcoming objections and recovering high-risk clients.
At least 2 years of experience managing teams up to 10 people you know how to coach track KPIs and drive accountability.
Fluent in English (C1).
Highly organized operationally sharp and motivated by results and speed.
Strong communicator with emotional intelligence resilience under pressure and a love for growth.

Bonus Points

Experience in EdTech bootcamps or fast-growth startups.
Familiar with tools like HubSpot Zendesk Aircall Looker or other CRM/reporting platforms.
Background in client recovery churn reduction or high-volume case management.

Were hiring a Sales & Retention Manager to oversee a high-impact squad of Retention Managers who turn refund requests into renewed commitment.

What you will do:

Own team KPIs monitor results daily identify gaps and implement action plans to hit targets
Lead coach and develop the retention team through regular trainings call reviews and structured performance improvement
Build and maintain scripts playbooks and objection-handling frameworks to continuously raise team standards
Handle escalated and critical customer cases independently making final decisions on complex retention scenarios
Report on retention performance to leadership analyze trends and provide data-driven recommendations

What we can offer you:

A chance to build and lead a high-performing team from day one.
Transparent KPIs fast feedback loops and full ownership of your domain.
A supportive mission-driven company helping thousands of people transform their careers.
A culture built on speed accountability and impact no bureaucracy just results.
Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
Dynamic Team: Join a diverse global team with experience across tech ed-tech and various industries.
Modern Workspace: We use digital tools like Miro Notion and Google Workspace for seamless collaboration.
Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.

Requirements:

3 years of experience in B2C sales retention or client-facing roles preferably with high-ticket services.
Proven track record of closing deals overcoming objections and recovering high-risk clients.
At least 2 years of experience managing teams up to 10 people you know how to coach track KPIs and drive accountability.
Fluent in English (C1).
Highly organized operationally sharp and motivated by results and speed.
Strong communicator with emotional intelligence resilience under pressure and a love for growth.

Bonus Points

Experience in EdTech bootcamps or fast-growth startups.
Familiar with tools like HubSpot Zendesk Aircall Looker or other CRM/reporting platforms.
Background in client recovery churn reduction or high-volume case management.