Senior Programmatic Solutions Consultant – Technical, Amazon Ads

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers agencies authors and entrepreneurs. Our ad solutions - including sponsored display video and custom ads - leverage Amazons innovations and insights to find attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models including self-service managed service and programmatic ad buying these solutions help businesses build brand awareness increase product sales and more. Within Amazon Ads the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships of which services are a core constituent.

Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Ads growing team based in Shanghai.

In this role you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects reproducing in-depth and complex cases across our DSP product and processes and researching solutions to unblock customers. This is a complex environment as you will own the most critical part of the customer experience and deliver on our customers most basic need. While we obsess over incident response in this role you will also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon.


Key job responsibilities
- Independently handling complex customer issues by reproducing cases root cause analysis and providing prioritization input
- Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues
- Serving as an escalation point owning resolution of the most complex cross-organizational issues
- Communicating directly with internal teams to investigate define workarounds and resolve defects
- Providing advanced proactive support across Amazons advertising tech suite including Amazon Ad Tag(AAT) Conversions API(CAPI) Ads Data Manager(ADM) and AMC-AWS Clean Rooms
- Prioritizing issues using case management tools based on customer impact
- Contributing to training and documentation for internal and external users
- Automating standard procedures through scripting and data APIs to analyze high-volume transaction data
- Proactively identifying solutions communicating trends and suggesting customer experience improvements
- Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
- Driving continuous improvement and shaping support strategy and technology approach
- Identifying emerging issues and influencing product prioritization through technical investigation

- 5 years of programmatic advertising experience
- 6 years of technical troubleshooting or similar experience
- Experience in technical writing in a relevant field
- Knowledge of DSP within ad platform architecture (bidding engines second-price vs first-price auctions pixel and tag managers cookies viewability etc.)
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Proven track record of executing SQL queries ranging from basic to intermediate levels on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues

- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership
- Experience leading prioritization of tasks team scheduling time management and meeting deadlines
- Knowledge of BI analytics reporting or visualization tools like Tableau AWS QuickSight Cognos or other third-party tools
- Familiarity in working in Cloud eco system (e.g. AWS Azure etc.) Amazon Marketing Cloud (AMC) AAT CAPI etc.
- Ability to effectively call and integrate with various APIs to gather and leverage data for troubleshooting and problem-solving
- Experience in working with diverse data formats such as JSON and log files to extract and analyze relevant information

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