Chief Concierge (Pre-Opening) Waldorf Astoria Kuala Lumpur

EOE/AA/Disabled/Veterans

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Chief Concierge oversees the Concierge team ensuring exceptional personalized service and seamless handling of all guest requests. This role leads daily operations curates bespoke guest experiences and maintains strong relationships with guests and local partners.

The Chief Concierge ensures service excellence in line with luxury brand standards Forbes Travel Guide requirements and Les Clefs dOr standards while driving guest satisfaction loyalty and overall experience.

Duties & Responsibilities

• Lead and oversee all Concierge operations ensuring exceptional and personalized guest service

• Manage train and develop the Concierge team to maintain luxury service standards

• Meet and greet VIP long-stay and high-profile guests ensuring a warm and personalized arrival experience

• Handle VIP and special requests with professionalism and discretion

• Curate and coordinate bespoke guest experiences including dining transport and events

• Coordinate with third-party vendors to ensure seamless service delivery

• Maintain strong relationships with external partners and service providers

• Ensure proper handling storage and delivery of guest parcels messages

• Ensure the team is well-informed on local attractions trends and experiences

• Ensure compliance with safety security and emergency procedures within the concierge area

• Monitor guest feedback and service quality implementing improvements where needed

• Ensure cleanliness organization and presentation of the hotel driveway and arrival experience

• Manage staffing scheduling and departmental performance

• Collaborate closely with Front Office and other departments for seamless operations

• Ensure compliance with brand standards policies and procedures

Guest and Team Member Experience

• Full adherence on the companys policy on Harassment and Violence-Free Workplace

• Ensures a strong professional relationship with all levels of Team Members within the hotel taking an active interest in their welfare safety and development.

• Respectful of the time of the organization as well as that of other Team Members. Puts a high value in promptness for any related work attendance matters be it training meetings or daily work.

• Encourages Team Members to be creative and innovative challenging and recognizing them for their contribution to the success of the operation.
  

Communication

• Ensures that the confidentiality of all Team Member information and benefits packages must be strongly adhered to.
  

Operational

• Assists in making sure that Team Members Hub area and other facilities are maintained to high standards of operation.

• Ensures that the Brand Service Standards is fully implemented and adhered to

What are we looking for

A Chief Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

Secondary school education and above.

At least 3 years in a supervisory level position in Concierge operation.

Fluent in English to meet business needs.

Appreciate Hilton culture.

Good character and ethics.

Strictly obey the relevant laws and regulations internal policies and implementations.

Strong sense of principle professional management ability a good team player excellent interpersonal skills sense of decency honest and reliable.

Have a strong sense of responsibility and learning ability.

Hotel management experience preferred but not required.

Member of the Golden Key Association preferred.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!