Associate Peer Review Performance Manager

Job Description:

We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.

About the Role:

The Associate Peer Review Performance Manager is responsible for driving daytoday peer review performance (businessasusual) across a defined segment of the Research Publishing journal portfolio. This role oversees the effectiveness quality and integrity of the peer review process by monitoring editor and editorial office performance against expected behaviors key performance indicators (KPIs) and bestpractice standards.
The role focuses on optimizing peer review workflows to improve speed to decision author experience and compliance while ensuring high editorial quality and process integrity throughout the author lifecycle. The Associate Peer Review Performance Manager operates with direction from their manager and receives guidance and coaching from senior peers.

Key Responsibilities:

Peer Review Operations Management

• Provide journallevel oversight of the manuscript peer review process from submission through final editorial decision and handoff to Content Operations.
• Ensure accurate and complete documentation of peer review management activities.
• Identify escalate and support resolution of research integrity or peer review concerns including actions following investigations.
• Adopt and implement new peer review services tools and enhanced workflows as they are introduced.

Editor and Editorial Office Performance Management:

• Monitor and evaluate editor and editorial office administrator/vendor partner performance across multiple editorial office models.
• Communicate expected behaviors service standards and KPIs aligned with established benchmarks.
• Manage performancerelated queries feedback and escalations.
• Analyze performance data using selfservice reports and insights from editorial data analysts to drive continuous improvement.
• Enforce alignment with peer review best practices standard workflows and codes of conduct.
• Initiate corrective actions or retraining for editors or editorial office partners who do not meet performance expectations.
• Share insights on recurring performance issues with Publishing Development and Partner Publishing stakeholders.

Workflow Optimization and Continuous Improvement:

• Review standardize and optimize journal workflows to improve efficiency consistency and adherence to peer review standards.
• Implement journallevel improvements identified through audits datadriven initiatives or Publishing Operations and Editorial Excellence projects.
• Support transitions between editorial office models including onboarding new partners to Wiley Peer Review Management.
• Maintain accurate product and journal metadata by logging journallevel changes.

CrossFunctional Collaboration:

• Collaborate with internal crossfunctional teams to deliver departmental and customerfocused outcomes.
• Partner with editorial data analysts to translate data insights into measurable performance improvements.
• Work closely with Research Publishing colleagues on journalspecific initiatives relationship management and performance enhancement strategies.
• Contribute to relevant projects and strategic initiatives as required.

Qualifications:

Required Skills and Experience:

• Experience managing or supporting peer review operations editorial workflows or scholarly publishing processes.
• Proven ability to monitor performance metrics manage KPIs and drive operational improvements.
• Strong analytical skills with experience using data and reporting to inform decisions.
• Demonstrated ability to manage stakeholders provide constructive performance feedback and handle escalations.
• Strong organizational and timemanagement skills with the ability to manage multiple journals or workstreams simultaneously.

Preferred Qualifications:

• Experience working with academic editors editorial offices or thirdparty publishing partners.
• Familiarity with peer review best practices publication ethics and research integrity standards.
• Experience supporting workflow optimization process standardization or change management initiatives.
• Effective communication skills and a collaborative improvementfocused mindset.

We power infinite possibilities.

For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.

Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.

Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies. Wiley proactively displays target base pay range for United Kingdom Canada and USA based roles.

When applying please attach your resume/CV to be considered.

Job Posting Title:

Location: