GrabMart Commercial Manager

Get to Know the Team

The Vietnam Operations team oversees shapes and grows the business in Grab Vietnam. We develop and execute business strategies to achieve our vision in providing everyday services that matter most to consumers in Vietnam. GrabMart is a fast-growing vertical within Grab. GrabMart focused on delivering everyday essentials to our customers via our app. As part of the Commercial team you will play a key role in shaping the strategy building partnerships and driving execution to grow Grabs presence and impact across Southeast Asia.

Get to Know the Role

• What you will own: You will lead the Account Management & Category Growth function for GrabMart. You will guide daily merchant excellence and scaling strategic new categories such as Health & Beauty Fashion Home Living and Pets. You will combine hands-on commercial leadership with programme and project ownership to grow GMV increase category assortment and merchant performance and deliver a superior consumer experience on the platform.
• Why this matters: Building and scaling new categories will diversify GrabMarts revenue mix increase order frequency and basket size and strengthen competitive differentiation. Your work will translate strategy into operational execution across internal teams and external merchant partners.
• You will report to Head Grabmart & Omnicommerce and work onsite at Grab office Mapletree Business Centre.

The Critical Tasks You Will Perform

• Lead and coach the Account Management team to ensure best-in-class merchant operations onboarding catalogue health pricing competitiveness promotions execution and SLA adherence.
• Define category growth strategies for target categories including Health & Beauty Fashion Home Living Pets and others. Execute these strategies through assortment planning merchant recruitment promotional calendars and pricing/GM strategies.
• Own and run cross-functional projects (product launches marketplace features merchant tools pilot programs) from scoping to rollout and measurement.
• Work closely with Product Legal Marketing Operations and Analytics to align priorities remove execution blockers and optimize merchant/consumer funnels.
• Build and maintain strong merchant relationships and partnerships (brands distributors supplier networks) to accelerate onboarding and exclusive assortment where relevant.
• Continually monitor category and merchant OKRs (GMV take-rate conversion retention merchant operation catalogue completeness fulfilment) and iterate commercial levers to hit targets.
• Drive stakeholder alignment and present business cases performance reviews and forecasts to senior leadership.
• Use performance data and market insights to identify new business opportunities pricing levers and promotional tactics to improve unit economics.

Qualifications :

What Essential Skills You Will Need

• Experience: 8 years in e-commerce marketplaces or digital retail with strong business development and commercial management experience; proven track record scaling categories or merchant ecosystems.
• Category expertise: Demonstrable experience and established relationship in category development for Health & Beauty Fashion Home Living or related retail categories (brands distributors wholesalers).
• Team leadership: Experience managing and developing account management or commercial teams with a bias for coaching and performance management.
• Project & stakeholder management: Proven ability to lead cross-functional projects and influence senior stakeholders across Product Ops Marketing and Partnerships.
• Commercial & strategic mindset: Strong commercial acumen able to build business cases set pricing and promotional strategies and balance short-term performance with long-term strategic growth.
• Data-driven: Comfortable working with data and analytics to define KPIs run experiments and make evidence-based decisions.
• Communication: Excellent written and verbal communication skills in English; strong presentation skills for internal and external stakeholders.
• Qualifications: Bachelors degree in Business Economics Marketing or related; MBA or equivalent is a plus.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

Yes

Employment Type :

Full-time