IT Support Analyst

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support to our staff and ensuring the smooth operation of our computer systems and networks. The ideal candidate will have a strong background in IT support excellent communication skills and a passion for helping others.

Key Responsibilities:

- Provide technical support to staff on hardware software and network-related issues

- Troubleshoot and resolve IT issues in a timely and efficient manner

- Install configure and maintain computer systems and networks

- Perform regular maintenance and updates on systems and software

- Monitor system performance and identify potential issues

- Create and maintain documentation for IT processes and procedures

- Train staff on new technology and software as needed

- Collaborate with other IT team members to implement new systems and technologies

- Stay current with industry trends and best practices in IT support

- Assist with IT projects and initiatives as needed

Qualifications:

- Bachelors degree in Computer Science Information Technology or related field

- Minimum of 2 years of experience in IT support or a related role

- Strong knowledge of Windows and Mac operating systems

- Experience with network administration and troubleshooting

- Knowledge of Active Directory DNS and DHCP

- Excellent problem-solving and communication skills

- Ability to work independently and in a team environment

- Strong attention to detail and ability to prioritize tasks

- Experience with healthcare IT systems is a plus

Benefits:

- Competitive salary

- Comprehensive health dental and vision insurance

- 401(k) retirement plan with company match

- Paid time off and holidays

- Professional development opportunities

- A supportive and collaborative work environment