Director, Digital Experience

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive Director Digital Experience plays a critical role in advancing the growth and profitability of our Individual Insurance business by shaping and delivering an industryleading digital experience for clients and partners. This leader sets the vision and strategy for digital experiences partnering closely with Technology and enterprise stakeholders to build innovative clientcentric solutions rooted in strong product management practices datadriven decisionmaking and continuous learning. As a member of the Individual / Individual Wealth Leadership team the Director brings creativity empathy collaboration and a strong bias for action to drive meaningful change and measurable one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Acts as a thought leader on emerging digital business models and technologies articulating the digital future and our role in it internally and externallyEstablishthe digital experience vision forIndividual architect the digital experience roadmapExecute on that visionand roadmapwith direct reports and partner teamsacross the organization including TechnologySet andmonitorkey performance indicators for our digital experiencesEngage withexternalpartners and clients directly to understand their needsStay on top of current and emerging digital trendsbringing new and innovative ideas to elevateourclient and partnerdigital andmaintainsexternal relationships with industry bodies vendorstechnology analysts and academiato learn and closelywithleaders in Operations MarketingProduct Develop Sales Actuarial and Finance ensuring front end digital experiences alignwithand supportback-office functionsAct as key stakeholderfortheIndividualelementsofcorporate/enterprisedigital propertiesAlign with both Group Benefits and Individual/Individual WealthInsurance to ensure consistent delivery ofdigital experiencesand leverage cross-divisional opportunitieswhere appropriateParticipate in the development ofIndividual/Individual WealthDivision strategy annual plans and help prioritize planned and unplanned and develop talent and teams coach and develop others responsible for all aspects ofteam member performance management feedback recognition employee engagement performance improvement career developmentWhat youll bring:Proven success leading digital experience teams and/or digital transformationsStrong experience with Human Centred Designand/orDesign ThinkingStrong experience with clientjourney mappingDeep experience withAgile ways of workingExperiencecoaching leading and developing Product Owners Business Analysts and UX/CXdesigners/analystsExcellent oral and written communication skills including the ability to explain digital concepts and technologies to business leaders as well as business concepts to technologistsStrong business acumen including domain-specific knowledge of thewealth/investments and/or life insurance industryWhats in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: AVP Individual MarketingDepartment: Individual Product Dev and Marketing Term: Permanent Full-Time