Digital Learning and Writing Specialist

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

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Disclaimer: As part of the application process at Queens University our recruitment system uses Artificial Intelligence (AI) as defined under the Ontario Employment Standards Act to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

Reporting to the Manager Outreach Student Academic Success Services (SASS) the Digital Learning and Writing Specialist (DLWS) works collaboratively with the SASS team and across the university to support the academic success of undergraduate graduate and professional students at Queens. The DLWS brings expertise in digital and inclusive pedagogies foundational skills and proficiency in academic writing and the ability to translate academic skills and strategies to digital modalities. The DLWS will coordinate and contribute to the development maintenance and evaluation of SASS digital materialsresources interactive modules and social media campaignswith a focus on developing students skills in academic writing learning and critical digital literacies. As part of the SASS outreach team the DLWS will also contribute to the development and facilitation of tailored writing and academic skills workshops and will manage the SASS website as a means of increasing and diversifying SASS reach engagement and impact. Additionally the DLWS will continuously monitor trends and developments in student learning support and emerging educational technologies including generative artificial intelligence (GenAI) to recommend innovations that enhance student writing and learning strategies and the delivery of SASS programs.

This position provides academic skills advising and writing consultation services to undergraduate and graduate students that assist them in enhancing learning writing and self-management and foster academic confidence and success at university. This position designs develops delivers and evaluates programs workshops training and services for students and other stakeholders. This position advises students on a variety of self-awareness and coping skill exercises and techniques. This position also supports students presenting with academic challenges and/or cognitive challenges related to learning disabilities attention deficits traumatic brain injury or illness that have a direct bearing on their academic functioning.

The schedule for this position requires the incumbent to work variable hours including regular attendance at early morning meetings.

Job Description

What you will do

• Delivers individual and/or group academic skills strategies advising and writing consultations to undergraduate and graduate students that assist them in enhancing learning writing and self-management and foster academic confidence and success at university.


• Designs develops delivers and evaluates programs workshops training and services for students and other stakeholders.


• Advises students on a variety of self-awareness and coping skill exercises and techniques.


• Provides support to students presenting with academic challenges and/or cognitive challenges related to learning disabilities attention deficits traumatic brain injury or illness that have a direct bearing on their academic functioning.


• Builds partnerships and collaborates with departments across the university and with community partners to promote and implement programs and initiatives that support student success.


• Conducts consultations with other advisors to ensure knowledge and support services are aligned with best practices.


• Creates social media and communication materials and strategies in support of outreach activities.


• Develops resources to support students academic skill development.


• Develops program content for websites.


• Evaluates and researches comparators and best practices in student development and experiential learning.


• Chairs and/or participates on committees.


• Other duties as required in support of the department and/or unit.

• Masters Degree or addition requires a professional designation certification or other qualification or on-going learning to remain ahead of changes in technology or emerging fields.
• in digital literacies preferred

• More than 3 years and up to and including 5 years of experience.
• Experience in designing and delivering academic support via digital environments considered an asset


• Previous experience developing and delivering workshops considered an asset.


• Familiarity with online learning strategies considered an asset.


• Experience developing coordinating and implementing student development and/or student experience programs considered an asset.


• Experience advising students considered an asset.


• Experience in writing interviewing reviewing editing and/or proofreading internal and/or external communications and documents considered an asset (e.g. social media policy manuals newsletters handbooks legal documents forms/templates blogs training/reference materials technical documents webinars etc.).


• Experience working at a post-secondary education institution considered an asset.

• Satisfactory Criminal Records Check required.


• Vulnerable Sector Screening required.

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.


• Provide effective consultation and advice on non-straightforward and/or complex issues.


• Interaction with others requires interpersonal skills and the ability to understand and influence.


• Adapt messages to meet the different needs of different audiences.


• Builds relationships trust and credibility.


• Prioritize and distribute work to deliver objectives on time and to the highest standard.


• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.


• Actively participate in project team meetings and develop individual and unit project plans.


• Lead procedural or technological change within a unit.


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Seek information and input to fully understand the cause of problems.


• Appropriately assesses risks before making a decision.


• Contribute to the creation and evaluation of possible solutions.


• Take action to remove obstacles and address problems before they impact performance and results.


• Apply equity diversity accessibility inclusion and Indigenization considerations to decision making and planning.


• Promote a work environment that is free from sexual violence harassment and discrimination and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .