TPA Administrative Assistant (1 year contract)

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018 WhiteCoats digital platform powers a wide range of services including tele- and in-person consultations as well as medication fulfilment and diagnostic testing across primary specialist and allied care.

With a focus on the B2B space WhiteCoat has forged strategic partnerships with the regions leading insurers corporates and care providers to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore Indonesia Malaysia and Vietnam. For more information on WhiteCoat please visit .

What you will be doing

We are looking for a TPA Administrative Assistant to assist the administrative work for the team. This role will be based in Kuala Lumpur.

On a day-to-day basis this means you will:

• Claims Management: Process review and adjudicate medical claims including handling adjustments discrepancies and ensuring compliance with policy terms.

• Billing & Invoicing: Prepare verify and reconcile billing statements and invoices with healthcare providers and corporate clients.

• Provider & Partner Support: Respond to queries from clinics and partners in administrative related issues in a timely manner.

• Data & Documentation Management: Maintain accurate records of claims billing and member information within internal systems for audit and reporting purposes.

• Ensure timely and accurate input of claims and billing data

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health companys rapid growth.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent friendly and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy partnerships operations and product innovation within a growing industry.

• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

How to apply

If you believe you have what it takes for this role click Apply and join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Required:

• Diploma/Degree in Healthcare Administrative or a related field.

• 1-2 years of experience in healthcare operations provider management or administrative support.

• Strong interpersonal and communications skills to handle both internal and external stakeholders.

• Proficient in Microsoft Excel.

• You should currently be based in Kuala Lumpur or be open to relocating there for this role.

Good to have:

• Highly organized detail-oriented and able to multitask in a fast-paced environment.

• Experience in claims processing.

• A problem-solving mindset with a collaborative working style.