Commercial Support Administrator Software

Job title: Commercial Support Administrator

Location: Nottingham (NG11 3 days a week in the office 2 days WFH)

Salary: up to 27000 (DOE)

Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more

Ready for your next step

Were looking for a Commercial Support Administrator whos ready to move beyond pure administration and start developing technical system-based and commercial skills within a software and IT-focused environment.

You might already have experience in admin customer support or operations - and now youre keen to understand how software renewals work how deals are built how pricing is structured and how different systems and suppliers fit together.

If youre motivated detail-focused and curious about IT this role will give you genuine progression and exposure.

Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

What youll be doing: Commercial Support Administrator

Youll work closely with senior colleagues across Sales Operations supporting software bids renewals and supplier coordination. Day to day youll:

• Take ownership of the CST inbox: triaging allocating and tracking requests efficiently
• Support software bids tenders and pricing requests sourcing accurate product and commercial information
• Build and compare multiple pricing scenarios helping improve commercial outcomes
• Assist with software renewals ensuring opportunities are accurately logged enriched and ready for quoting
• Work with suppliers to gather renewal data and pricing ahead of deadlines
• Use internal systems (CRM/CE inbox workflows shared folders) to manage requests with strong SLA awareness
• Communicate confidently with internal teams and external partners keeping everything moving smoothly

This is a role where youll increasingly understand software lifecycles contracts renewals and operational processes not just process emails.

We are looking for someone who:

• Has experience in an admin operational or customer support role
• Enjoys working with systems data and structured processes
• Is confident managing multiple requests and prioritising effectively
• Communicates clearly and professionally with different stakeholders
• Takes pride in accuracy and detail
• Is keen to learn more about IT software or technical services

Were proud to be recognised as a Disability Confident Level 3 Employerthe highest level in the UK Governments scheme. This reflects our ongoing commitment to fostering an inclusive supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment we participate in the Guaranteed Interview Scheme which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process. If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.

Keywords: Commercial Support Administrator Commercial Administrator Software Sales Operations Administrator Software Support Administrator CST Administrator Commercial Support Analyst Operations Administrator Sales Support Administrator (Software) Business Operations Administrator IT Junior Commercial Support Specialist