Customer Service Quality & Projects Manager (mfd)

About your tasks:

• Responsibility for monitoring analyzing and reporting relevant data and KPIs to ensure transparent and efficient operations
• Planning setting up and managing projects including coordinating initiatives and tracking results
• Analyzing optimizing and continuously improving existing processes to create sustainable and efficient workflows
• Ensuring and continuously enhancing structured and transparent documentation processes including reporting
• Managing and developing external partners including performance management regular reviews and ensuring defined quality and service levels
• Collaborating closely with relevant stakeholders to identify optimization opportunities and implement measures to improve quality and efficiency particularly in the context of working with external partners

Qualifications :

About you:

• Successfully completed university degree (mandatory requirement)
• At least 5 years of relevant professional experience ideally in the field of Customer Success (CS)
• Experience in KPI-driven project management
• Very good knowledge of Microsoft Excel and PowerPoint
• Hands-on experience working with CRM systems
• Strong data-driven mindset and confidence in working with KPIs and data-based analyses
• Business fluent in English and/or German both written and spoken

Additional Information :

About your benefits: 
To best support you with your individual needswhether its leading a healthy life having enough time for yourself or developing your skillswe offer a wide range of location-specific benefits: 

• Travel Allowance: Not all employees live close to our office. Therefore we support your daily commute with a travel allowance. This compensation is in addition to your salary. 
• Vacation: We offer 28 vacation days and an annual vacation bonus (8% of your annual gross salary) in addition to your salary. 
• Company Pension Plan: Your future is important to us which is why we offer you an excellent and contribution-free company pension plan. 
• Employee Discounts: Several times a year we offer discounted employee sales directly on-site as well as a 10% discount on our online selection. 
• Development: Grow! We support and promote your personal development through various internal and external training programs. 
• Redcare Events: We foster team building through creative team events and celebrate our successes together at regularly held parties. 
• Sports: We have our own fitness room that you can use during your break or before/after work. Additionally during your breaks you can enjoy the cozy relaxation room table tennis or foosball. 
• Mental health: Get quick professional help from psychologists from nilo if you feel overwhelmed in your personal or professional life. Anonymously and free of charge. 

Remote Work :

No

Employment Type :

Full-time