Billing and Collections Coordinator

Job Description

Billing and Collections Coordinator Gloucester up to 30000

Office based (flexibility for hybrid working may be available once established in post)

The Company

My company are within the Business Services Sector

The Role

The Billing & Collections Coordinator is responsible for delivering accurate and timely invoicing while maintaining well-controlled customer accounts within a high-volume service and project environment.

This role ensures all jobs are billed correctly and efficiently proactively identifying revenue opportunities and minimising revenue loss.

The Billing & Collections Coordinator reviews and resolves client billing queries conducts investigations where necessary and manages multiple priorities in a fast-paced environment to support optimal cash flow and customer satisfaction.

Key Responsibilities

Invoicing and Billing:

• Raise high volumes of service invoices for parts and labour with monthly volumes of approximately 1500 to 1900 transactions
• Review in-house generated billing to confirm pricing accuracy and alignment with completed work
• Apply VAT correctly in line with established procedures and guidance
• Produce invoices using client specific templates where required
• Upload invoices and supporting documentation to customer portals
• Issue invoices in line with customer contracts and agreed timelines

Accounts Receivable Management:

• Maintain accurate customer accounts
• Reconcile customer balances and investigate discrepancies
• Act as the primary point of contact for invoice disputes managing queries through to full resolution
• Support credit control activity through account reconciliation and query clearance
• Maintain records to support aged debtor reporting

Systems and Process:

• Use Xero Simpro and Excel as core working systems
• Maintain clear audit trails and supporting documentation
• Identify opportunities to improve billing and AR processes as transaction volumes increase

Your Profile

• Demonstratable experience in Accounts Receivable or billing in a service or project-based business
• Demonstratable experience of parts and labour invoicing
• Confidence and capability to work with high transactional volumes
• Experience or understanding of project invoicing such as staged billing applications or valuations
• Experience operating within a group structure
• Experience invoicing across multiple legal entities
• Previous responsibility for supervising or supporting junior AR team members would be advantageous
• AAT qualification desirable but not essential

For further information please contact Rhian Mountjoy on or

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