Senior Processing Specialist

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About the Role

The primary responsibility of this role is to provide timely and accurate responses to written and verbal consumer disputes inquiries and complaints related to active collection accounts. All dispute responses are governed by the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).

This position is responsible for conducting research performing investigations and supporting multiple departments across TRS Recovery Services and TeleCheck to ensure compliant and accurate case resolution

What You Will Do

• Research and evaluate work cases related to disputes fraud chargebacks and consumer complaints
• Review documentation received through multiple intake channels and triage cases to the appropriate teams
• Conduct investigations and develop resolutions in accordance with established guidelines and regulations
• Prepare written correspondence to consumers communicating dispute or inquiry outcomes
• Communicate and collaborate with internal teams and relationship managers on caserelated matters
• Read interpret and comprehend consumer documentation and supporting materials
• Organize and manage a caseload to ensure work is completed accurately in the correct order and within required timeframes
• Make decisions within established policies regarding various work cases and transaction types
• Handle confidential and sensitive information appropriately

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What You Will Need to Have

• High school diploma or GED
• Knowledge of banking collections dispute resolution or association rules and regulations
• Strong case management and production skills
• Excellent written communication skills with the ability to comprehend and apply regulatory requirements
• Basic typing and arithmetic skills
• Strong analytical research and problemsolving abilities

What Would Be Great to Have

• Prior experience handling FDCPA and FCRAregulated disputes
• Experience working in collections recovery services or financial services
• Familiarity with case management or workflow systems
• Ability to manage highvolume workloads while maintaining accuracy and compliance

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
  

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.