Account Manager REMOTE

Binary Defense is seeking a talented Account Manager to maintain and grow customer base.

Responsibilities:

Building relationships with existing client base to ensure they are engaged with their service

Ensuring your clients are getting the highest return on their investment from their service

Strategically partnering with your clients to understand their key security related business challenges and initiatives

Partnering with internal teams to manage and retain client relationships and build client loyalty

Ensuring client satisfaction retention operational efficiency and quality of service

Growing existing business with product portfolio and additional services.

Onboarding new clients and continuing to engage on a quarterly basis with business reviews.

Contributing to the sales team and customer success team for business initiatives and training support.

Working towards and achieving targets

Building relationships with senior level individuals across accounts

Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment

Planning and organizing your time effectively

Delivering customer service and passionate about delivering value to clients

Communicating a clear and concise message verbally or via email

Developing pipeline and managing sales cycle for growth within existing accounts for Tier S/1 accounts

• Bachelors degree or related experience
• Solid experience as an Account Manager or Customer Success Manager
• Ability to have strong business conversations and understand business needs to align our proposition of value.
• Proactively networking within their territory at local events
• Able to analyze numbers to develop business plans and exceed targets with a systematic approach
• Leverage sales resources including technology SDRs marketing and technical teams effectively
• Strong communication skills
• Creatively think through and solve problems
• Handles pressure well while meeting deadlines and targets
• Skill in prioritizing and triaging obligations
• Attention to detail
• Excellent time management and organization
• Ability to be flexible

About Binary Defense

Binary Defense is a leading Managed Detection and Response (MDR) provider trusted by hundreds of organizations to protect what matters most. Our team of SOC analysts threat hunters detection engineers and threat researchers work around the clock to deliver proactive risk-focused security outcomes. We bring the attackers mindset to defense helping clients detect threats earlier respond faster and continuously improve their security posture.

For more information visit our website check out our blog or follow us on LinkedIn.

Binary Defense offers competitive medical dental and vision coverage for employees and dependents a 401k match which vests every payroll a flexible and remote friendly work environment as well as training opportunities to expand your skill set (to name a few!). If youre interested in joining a growing team with great perks we encourage you to apply!