IT Director, EUC

The IT Director End User Computing (EUC) is responsible for the endtoend leadership strategy and execution of enterprise endpoint services supporting approximately 70000 devices globally. This role owns the vision operating model and delivery of modern End User Computing capabilities ensuring secure scalable and highquality services that enable productivity and a strong digital employee experience.

This position requires a senior leader who can establish clear direction build team capability and drive service maturity while providing strong technical and architectural leadership. The Director will operate with a high degree of independence within a broader Digital Employee Experience (DEX) organization and will partner extensively across cybersecurity networking compute hosting identity and infrastructure services to ensure endpoint solutions are fully integrated into the enterprise technology ecosystem. Success in this role depends on strong prioritization disciplined execution and the ability to balance strategic initiatives with operational excellence as the service continues to evolve.

Key Responsibilities:

• Own and lead the End User Computing service endtoend including strategy delivery operational outcomes and longterm evolution.
• Define and implement the organizational structure roles and capabilities required to deliver EUC services at enterprise scale.
• Establish and drive the technical vision and roadmap for endpoint management provisioning compliance and lifecycle management.
• Provide strong technical and architectural leadership to ensure endpoint solutions are secure scalable standardized and aligned with enterprise strategy.
• Effectively prioritize initiatives and investments balancing service stability modernization and business demand.
• Partner closely across the Digital Employee Experience organization (EUC Collaboration VDI User Insights) and with cybersecurity network compute hosting identity and enterprise architecture teams to ensure cohesive endtoend solutions.
• Establish clear service governance performance metrics and accountability models to drive continuous improvement.
• Act as the senior escalation and decision authority for highimpact EUC issues risks and tradeoffs.

YOU MUST HAVE

• Bachelors degree in information technology Computer Science Engineering or a related field (or equivalent experience).
• 12 years of experience in enterprise IT with deep focus on End User Computing endpoint management or digital workplace services.
• 5 years of experience leading technical teams or services with accountability for strategy execution and outcomes.
• Strong technical background in modern endpoint management including device lifecycle provisioning compliance and security.
• Demonstrated experience designing and scaling teams including role definition capability development and talent growth.
• Experience leading service evolution or organizational change including changes to scope responsibilities or operating models.
• Ability to operate independently make decisions under ambiguity and influence across organizational boundaries.
• Strong understanding of security compliance and risk management in enterprise endpoint environments.
• Experience working within IT service management frameworks while evolving services toward more productcentric or platformcentric models.

WE VALUE

• Experience with complementary EUC platforms such as Tanium JAMF SCCM Patch My PC or equivalent enterprise tools.
• Prior ownership of a global or regional EUC service platform or domain.
• Strong ability to balance architecture engineering and operational realities in regulated enterprise environments.
• Excellent written and verbal communication skills including the ability to clearly articulate technical and architectural decisions to senior leadership and executive stakeholders.
• Relevant certifications in Microsoft Endpoint Security Architecture or equivalent industry credentials.
• Demonstrated ability to mentor develop and elevate engineers architects and analysts contributing to sustained capability growth within teams.
• A continuous learning mindset with strong awareness of emerging trends in endpoint management digital employee experience security and workplace technology.
• Proven ability to successfully deliver outcomes in complex ambiguous situations with minimal guidance or supervision.
• Creative and collaborative problemsolving capability with the ability to engage diverse stakeholders to reach practical highquality solutions.
• Ability to set and communicate clear measurable expectations ensuring alignment on scope deliverables and timelines.
• Consistently makes timely wellreasoned decisions in the face of complexity balancing structured analysis with decisive action.
• Strong ability to partner effectively across IT teams suppliers and business stakeholders on crossfunctional initiatives and service improvements.
• Demonstrated skill in analyzing complex problems and breaking them down into logical actionable components.
• Selfmotivated leader with a strong bias for action and accountability for outcomes.
• Ability to act as a change agent promoting positive change and continuous improvement while driving efficiency modernization and service maturity across the organization.

OTHER

• Travel Approximately 15%