Solutions Engineer (Central, Eastern European and DACH Regions)

An Amazing Career Opportunity for a Solutions Engineer (Central Eastern European and DACH Regions)!!

Location: Remote Prague Czech Republic (Hybrid)

Job ID: 46763

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Identity Technologies (BIO):

At the Biometric Identity Technologies Business Area within HID we aim to create a safer world with biometric solutions that enhance everyday life ensuring trust and reliability in every interaction. As a trusted biometric leader we seamlessly and ethically protect people places and things where we create a secure and equitable environment where everyones data is protected and their privacy respected.

Driven by years of innovation we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity such as customer onboarding fraud prevention loss prevention seamless travel forensic investigation background checks border security and government benefit issuance. We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity.

As our Solutions Engineer youll support HIDs successby:

• Serving as a technical presales expert within the Sales team strengthening customer engagements through tailored demonstrations technical guidance and structured tender support
• Developing and delivering high-impact solution demonstrations proof-of-concepts and presentations that clearly communicate HID Globals value to government and enterprise customers
• Preparing detailed proposals and tender documentation for complex opportunities ensuring compliance with government procurement requirements and alignment with customer technical needs
• Interpreting and refining customer requirements in collaboration with regional Sales Product Management and Engineering teams ensuring proposed solutions address national authority use cases such as law enforcement civil ID and border management
• Providing complete technical content for RFPs RFIs and government tenders ensuring accuracy competitiveness and clarity
• Architect validate and document biometric and identitymanagement solutions across HIDs portfolio ensuring alignment with missioncritical government environments
• Acting as HID Globals primary technical liaison throughout presales and post-sales phases ensuring consistent communication clarity on deliverables and alignment between customer expectations and internal teams
• Maintaining deep awareness of market trends biometric technologies and public-sector digital transformation initiatives
• Representing HID Globals technical capabilities at trade shows partner events and government briefings delivering professional demonstrations and solution walkthroughs

Primary Duties:

• Collaborating weekly with an international presales and solutions engineering team sharing best practices and supporting cross-regional opportunities
• Supporting Sales across Central Eastern European and DACH regions including travel for onsite demonstrations workshops and government stakeholder engagements
• Focusing on presales activities for HIDs commercial and ABIS solutions especially for small-to-medium national authorities civil registry agencies and security ministries

YourExperienceand Background include:

• Fluent in English
• Bachelors degree in Computer Information Systems or related fields
• Minimum 5 years of presales and customer-facing technical experience including demonstrations requirements analysis and support
• Proven experience engaging with national authorities such as Police agencies Ministries of Interior/Justice civil ID programs or similar public-sector clients
• Minimum 3 years of experience with a focus on server / client solution architecture
• Excellent presentation and communication skills particularly for non-technical and government audiences
• Strong problem-solving aptitude with an ability to engineer customer-centric solutions that drive sales success
• Deep understanding of the hardware and software development lifecycle and technical solution delivery
• Solid knowledge of Microsoft Windows and Linux Server environments networking protocols (TCP/IP FTP SMTP HTTPS) and enterprise networking standards
• Experience with scripting or programming languages for adapting or creating demo environments
• Hands-on experience with development platforms or compilers (Android Studio Visual Studio etc.)
• Proven ability to configure test and validate server/client systems
• Strong organizational skills with the ability to manage several presales engagements simultaneously in a hybrid/remote environment

Preferred Qualifications (Optional)

• 7 or more years of Presales or related role
• Knowledge of German is a significant advantage and Arabic a plus
• Masters degree or relevant technical certifications
• Experience drafting Statements of Work and technical proposals
• Experience with working as a liaison between Sales and an Engineering team
• Able to manage technical solutions by performing basic project management functions including but not limited to scope tracking deliverables providing meeting minutes and tracking action items
• Ability to work as part of a team
• Familiarity with biometric systems (fingerprint facial)
• Experience with Enterprise and distributed system architecture
• Knowledge of cloud platforms (AWS Azure) and virtualization/containerization tools (VMware Docker Kubernetes)
• Experience with collaboration and productivity tools: Salesforce Confluence Jira SharePoint Git
• Strong teamwork abilities and proficiency with Microsoft Office applications
• Proficient in MS Office applications such as Word Excel PowerPoint etc.
• Solid experience working within an MS Windows 11 environment

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering allowing for work-life balance
• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply
• Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly all applicants are reviewed by our Talent Acquisition team. AI is used to support not replace human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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