IT Operations Analyst Algoma

Build your Career with an Industry LeaderMulti-Color Corporation is the global leader of premium printed label solutions helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12000 teammates and facilities spanning across more than 25 countries we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic of position:Reporting into the IT Operations Supervisor the IT Ops Analyst provides technical support to the local plant and other sites within MCC in the installation modification and maintenance of Multi-Colors endpoint devices. Including but not limited to support for all PC MacOS mobile phones and various printers. Monitor our Service desk queue and aim for first call resolution. Lead assist or be a member of IT projects as assigned which could include Active directory ERP as well as local plant work at MCC:Competitive compensationGenerous benefits package including medical dental vision disability life insurance and 401(k) Paid Holidays: New Years Memorial Day Fourth of July Labor Day Thanksgiving Day after Thanksgiving Christmas Eve Christmas Day plus two floating HolidaysResponsibilities:Manage IT Support for the local plant and offer remote support for other North American sitesMaintenance and installation of PC/MAC desktops and laptops plus printer supportMaintenance and installation of MCC approved desktop/laptop software and other peripheralsCollaborates with global leaders and teams to follow corporate standards across all levels of Plant infrastructure. Ensure implementation of global practices and on-site installation of equipment based on requests. Provide on-site as well as phone support based on business within Active Directory modifying and creating user IT hardware software and basic network issues at various sitesConfigure and deploy IT hardware equipment such as printers PCs phones and scan to plant management - vendor onsite visits service outages and planned hardware / software deploymentsAttends scheduled staff meetings with Support and IT teamsFollow and maintain hardware and software standardsUtilize monitoring systems for potential or realized outages. Resolving or reporting as necessaryAbility to be on call in a rotation to resolve off-hour support situations requiring immediate attentionAdhere to ticket monitoring system and strive for a first call :Experience in managing Windows computers including software installation and resolution of issuesSelf-motivated and capable of working with minimal supervision/ configuring / troubleshooting issues / and deploying IT hardware such as printers PCs and scan working independently as well as in a team understanding of networks and administration with knowledge of TCP/IP DHCP and DNSStrong analytical skillsEffective communication and collaboration skillsOther considerations:MCC offers a competitive wage and generous benefits package including medical dental vision disability life insurance and 401(k). Works in office and production environments. May on a continuous basis sit at desk for an extended period frequently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting of up to 50 lbs. Will be required. The noise level in the work environment is typically low to moderate. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required.