Claims Analyst
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what were building together. Were committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun casual and collaborative environment.
Who We Want
As a Claims Analyst you will serve as a subject matter expert and critical problem solver taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100000). You will drive comprehensive claim management from initiation to resolution integrating strategic analysis of claims trends to identify risks and develop proactive solutions. This role demands astute financial oversight a deep understanding of legal and financial instruments and leadership in external communications and stakeholder relationships. You will leverage advanced industry knowledge and business acumen to optimize claims operations ensure financial integrity and mentor junior team members acting as a key cross-functional leader to protect the companys interests and drive strategic outcomes.
What Youll Do
- Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution ensuring efficient accurate and timely handling. This includes skillfully negotiating settlements precisely processing all related financial transactions and analyzing claims trends to identify recurring issues and significant financial exposure with actionable findings presented to leadership.
- High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties addressing complex inquiries driving resolutions and identifying actionable items to bring back to management for strategic consideration.
- Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the companys financial interests.
- Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims frequently exceeding $100000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations terms and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values.
- Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective cooperative working relationships with all internal departments acting as a key liaison to streamline processes and mentor others in collaborative best practices.
Qualifications
- Bachelors degree in Business Administration Finance Accounting or related field or 3 years of professional experience in customer service administrative support or the insurance industry.
- 5 years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
- Exceptional organization skills and high attention to detail.
- Proficient in Google Suite; conduct basic risk analysis and general data reporting.
- Superior written and verbal communication skills. You understand that proactive communication is key.
- Ability to work both independently and collaboratively.
- Strong critical thinking judgment and decision-making skills.
The Perks of Working With Us
- Take advantage of our comprehensive benefits package including medical dental vision life disability and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities team events happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin TX we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar Brokers Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area we offer relocation packages.
Required Experience:
IC
About Company
Our relentless pursuit of perfection has made us one of the nation’s fastest-growing freight brokerages. Visit us now and ship or haul with us.
