Specialist, Application Care Team

Why Join Us:

• We value our people and offer generous benefits - Medical Dental Vision benefits start day ONE! PLUS: Paid time off 401K paid maternity/paternity leave tuition reimbursement pet bereavement and more!

• There is a reason we boast numerous awards like Great Place to Work Certified and Best Place to Work For Moms Dads LGBTQ and Veterans (just to name a few). At Deluxe we know that great people make a great organization.

• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why we heard the people benefits family/home time diversity and team culture.

Responsibilities:

As an Application Care Team (ACT) Specialist Level I you will make customer service your top priority by working closely with merchants sales partners and other company departments in reviewing interpreting and processing resolution addition you will assist in collecting information during the application process. All candidates must be able to accommodate a Monday through Friday 8 am to 5 pm schedule.

• Analyze and review all incoming department pended applications

• Interpret application information and identify and coordinate a course of action plan

• Follow up with pended application items and make outbound calls as necessary

• Quickly correspond and investigate application issues inconsistencies or questions with merchants and supporting departments

• Communicate discrepancies and generate solutions for merchant applications

• Provide frequent updates to customers and applicable departments regarding application status

Basic Qualifications:

• HS/GED and 0 years

• Must be 18 years of age or older

• Excellent computer skills including MS Word and Excel.

• Has at least one to two years of application processing or industry experience

• Strong understanding of credit reports processing and risk as well as financial checking and processing statements.

Preferred Qualifications:

• College Degree Preferred

• Exceptional verbal and written communication in addition to customer service skills

• Exercises superb phone etiquette skills.

• Uncanny attention to detail possessing a sound accuracy record on previous data entry work

• Capable of organizing work for self and others to maximize productivity and increase efficiency for data entry

• Ability to meet aggressive deadlines and juggle multiple priorities.

• Brings energy enthusiasm and a positive attitude to the job.

• Strong work ethic using time productively to accomplish work goals

• Maintains focus on accomplishing desired results.

• Can be trusted to keep sensitive information secure.

• Able to work efficiently with minimal guidance or supervision

Benefits

In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:

• Healthcare (Medical Dental Vision)

• Paid Time Off Volunteer Time Off and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .