Forms Business Analyst

Job Summary

This role is responsible for the endtoend development lifecycle management and governance of business forms that support insurance operations. The position partners closely with internal clients vendors and stakeholders to ensure forms are accurate compliant accessible and userfriendly. Through strong attention to detail stakeholder coordination and documentation management this role helps ensure business continuity regulatory compliance and efficient servicing across endtoend workflows.

Position Responsibilities:

Form Development and Lifecycle Management

• Gather analyze and document business and client requirements to ensure final forms meet expectations.
• Review mockups and provide feedback to ensure designs align with signedoff requirements prior to development.
• Design and develop forms in line with branding legislative compliance and accessibility standards.
• Conduct testing for fillable and readaloud functionalities to ensure usability and accessibility.
• Publish new or updated forms to designated repositories including internal platforms and client websites.
• Initiate form reprints with vendors secure quotation approvals and coordinate required production steps.
• Provide regular updates to management and escalate issues as needed.

Stakeholder Communication Management

• Act as a key liaison between internal customers vendors and stakeholders.
• Manage and respond to formrelated queries and requests via a centralized inbox or ServiceNow within the 24hour service level.
• Maintain clear and timely communication to manage expectations and address service questions.

Documentation Management

• Monitor form inventory to track usage trends reprint requirements and ensure availability of all approved form variations per SLAs.
• Apply Records Retention policies to ensure proper archiving of forms.
• Seek and obtain client approval prior to archiving forms impacted by retention requirements.

Required Qualifications

• Minimum of 2 years of experience in an Operations environment.
• Strong understanding of insurance products and processes and how form production impacts clients servicing teams and endtoend workflows.
• Solid written communication skills.
• Strong attention to detail with the ability to identify issues and resolve problems.
• Proven ability to build and maintain positive internal and external relationships.
• Ability to negotiate influence and manage stakeholder expectations.
• Ability to support user acceptance testing activities and document workflows and processes.
• Working knowledge of Excel Word Outlook and SharePoint.

Preferred Qualifications

• Prior experience as a Quality Analyst in an Operations environment.
• Experience producing accurate compliant and accessible form outputs.
• Knowledge of form design standards and accessibility requirements.
• Strong analytical skills with a structured approach to problem identification and resolution.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .