Event Services Manager Hilton Austin

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

H Hospitality - Were passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing all the time.

L Leadership - Were leaders in our industry and in our communities.

T Teamwork - Were team players in everything we do.

O Ownership - Were the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits.

• Medical Insurance Coverage Options for you and your family

• Vision dental life and disability insurance

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Participating in the 401(k) Plan and company match is the perfect way to save for the future.

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

• Inclusive family-building and fertility benefits

• Expanded bereavement leave.

• Adoption Assistance program

• Employee stock purchase program (ESPP)

As an Event Services Manager you would be responsible for ensuring the successful execution of banquet and catering events in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Provide direction and supervision to departments to ensure successful execution of meetings and/or events
• Serve on-site group and catering clients and respond to questions about the event including but not limited to group room blocks food and beverage the function space ancillary and vendor services affiliates/exhibitors and related billing processes
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Respond to guest inquiries and special requests and resolve issues and concerns in a timely friendly and efficient manner
• Prepare reports correspondence and analysis related to group activity
• Lead facilitate and participate in meetings as needed

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