Automation and AI Architect

Set engineering standards. Shape how automation is delivered across managed services as anAI & Automation Architect!

Were looking for an AI & Automation Architect to sit at the heart of technical delivery within Intercitys Managed Services environment. This is a senior highimpact individual contributor role for someone who combines strong handson capability with clear architectural judgement and delivery discipline.

Youll lead how automation and intelligent solutions are designed built and operated across the organisation. Working closely with engineering teams service leaders and the Business Systems Transformation Director youll ensure solutions are scalable secure supportable and deliver real operational impact.

This is a role for someone who enjoys ownership influence and building things properly.

About the role

As our AI & Automation Architect youll be the technical authority for automation and intelligent platform solutions across Intercity. Youll define standards guide delivery teams and stay close enough to the work to test and validate decisions through real solutions.

The role blends architecture engineering governance and practical problemsolving. Youll shape SDLCs challenge weak assumptions unblock complex issues and ensure lowcode nocode and professional development all meet the same engineering bar.

There is no direct people management. Your impact comes through credibility clarity and technical leadership.

Key Responsibilitiesas an AI & Automation Architect:

• Act as the lead architect for automation and intelligent solutions across platforms such as Dynamics 365 CRM Power Platform HALO PSA NinjaOne and OpManager.
• Design endtoend architectures that are secure scalable supportable and aligned to MSP service models.
• Stay handson by building proofs of concept and reference solutions to validate architectural decisions.
• Define and govern software development lifecycle standards including design source control CI/CD testing security release and operational handover.
• Carry out technical design reviews and code reviews to raise consistency and engineering quality.
• Act as an escalation point for complex automation and integration challenges engaging directly with code where required.
• Identify operational inefficiencies and service gaps resolving them through automationfirst approaches.
• Lead shiftleft initiatives that reduce manual effort improve resilience and enhance customer experience.
• Develop and support a citizen developer framework enabling lowcode delivery without compromising engineering discipline.
• Define and enforce clear policies for data handling platform interoperability and responsible use of intelligent tooling.
• Govern integration patterns using REST APIs webhooks and eventdriven approaches.
• Provide constructive technical challenge to teams and stakeholders calling out constraints that do not stand up to scrutiny.

Technical experience

• Significant experience designing and delivering automation solutions in an MSP or complex service environment.
• Strong handson capability with Microsoft Power Platform including Power Automate Power Apps and Dataverse.
• Automation and scripting experience using PowerShell and or Python.
• Experience working with C# REST APIs webhooks and modern integration patterns.
• Proven ability to define and embed SDLC best practice across mixed professional and citizen development teams.
• Solid understanding of ITILaligned service delivery applying Lean and Agile pragmatically.
• Experience working across multiple service towers while maintaining architectural consistency.

Personal qualities

• Confident challenging assumptions and technical blockers constructively.
• Clear and practical when explaining complex concepts to nontechnical audiences.
• Analytical curious and focused on outcomes.
• Collaborative approachable and thoughtful

What success looks like

• Automation solutions are delivered faster with higher quality and lower operational risk.
• Engineering standards and SDLC discipline are applied consistently across platforms.
• Manual effort and incident volumes reduce in measurable visible ways.
• Intelligent tooling is embedded responsibly securely and in a way that supports service outcomes.

What we offer

• 38 days holiday (including bank holidays)
• Annual pay reviews.
• Holiday buy scheme.
• Allcompany bonus.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

Intercity Technology provides reliable and secure technologies in communications cloud and managed services with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion expertise and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

We select candidates with the right skills experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions all successful candidates will be subject to pre-employment checks so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner for more information please see our privacy policy on our website.