Function

Our Company

Were Hitachi Vantara the data foundation trusted by the worlds innovators. Our resilient high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data.

If youve seen the Las Vegas Sphere youve seen just one example of how we empower businesses to automate optimize innovate and wow their customers. Right now were laying the foundation for our next wave of looking for people who love being part of a diverse global team and who get excited about making a real-world impact with data.

Job description

Customer Education Business Development Manager (Education Services Consultant)
Reporting To Director Global Learning Education Services
Job Purpose
The Customer Education Business Development Manager (CEBDM) will work with customers partners and Account Team(s) to develop and deliver comprehensive customized education solutions that enable successful implementation adoption and usage of Hitachi Vantara solutions. This includes understanding the customers business objectives and critical business issues and creating comprehensive training readiness solutions to support the customers proprietary business processes.
Responsibilities
As the single point of contact for Hitachi Vantara Education Services in their respective region(s) the CEBDM responsibilities have significant range across the entire customer lifecycle and organizations within Hitachi Vantara. This position is responsible for managing business through forecasting account strategy and planning. Develop solution proposals encompassing all aspects of the Education offerings for Customers Partners and Employees. Participate in the development presentation and sales of an education value proposition. Scope and negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key sales influencers.
Creating Adoption
Own and drive education services revenue in alignment with AOP targets.
Participate in sales campaigns to showcase Global Learning Education Services portfolio and methodologies
Develop and maintain partnership with sales and services organization
Accountable for manage scope level of effort costs and organize the delivery
Develop strategic learning paths to leverage the customer experience
Provide technical and collateral support for proposals in sales campaigns
Manage and promote external and internal training attendance
Identify needs from the field to improve training development process
Customer Experience
Work with the sales organization in the Customer life cycle creating Customer adoption supporting the expansion of the solutions and renewing contracts
Accountable for the quality of trainings in his/her region
Communicate the Education Services offerings for the Hitachi Vantara community Customer Partners and Employees
Create Customer Adoption/Enablement Expand and Renew
Business Management (P&L)
Make recommendations to improve Global Learning Education Services capabilities and revenue generation
Create new local Education Services Offerings and campaigns to reach the financial results
Develop manage and report on metrics pertinent to the region on a regularly scheduled basis
Provide revenue forecasting
Performance Measures
Achieves assigned regional revenue margin and consumption targets
Revenue forecasting accuracy for the region
Achieves strategic customer satisfaction objectives defined by Hitachi management
Completes required training and development objectives within the assigned time frames
Measured against on-time and on-budget delivery metrics
Profile
At least 2 years of experience within a learning education services professional services pre-sales or IT consulting services provider organizations
College degree or equivalent work experience
Proven evangelist ability to motivate account teams to take action and generate results
Intellectually curious and capable of quickly learning new solutions technologies and understanding value delivered to various buyers
Proven networking skills and the ability to quickly establish credibility and create confidence with partners customers and colleagues
Hands-on regional leader who exhibits a strong work ethic and collaborative management style by delving deeply into details to achieve wins
Demonstrate strong presentation skills
Demonstrated ability to work in a cross matrixed organization influencing non reporting teams to achieve outcomes.
Knowledge of Hitachi Vantara and 3rd party technologies
Experience in writing detailed business/functional specifications documents
Proven ability to exercise good judgment and make sound business decisions with sparse data
Demonstrated ability to gain consensus in a diverse environment
Exercise strong verbal and written communication skills
Demonstrate an ability to work in unstructured environments and situations providing self-direction and self-motivation
Demonstrated ability to interact with customers at all levels
Demonstrated ability of working with sales teams to accomplish goals of developing promoting and selling education services
Must have a proven track record of revenue attainment within an education services organization.
Assertive driven and flexible team player willing to do what it takes to support the success of Hitachi Vantara
Must be fluent in English and German; French language skills are an advantage

About us

Were a global team of innovators. Together we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.