Asset Management Operations – Associate

Help keep investment products running smoothly for clients who rely on accurate timely fund information. Join a team that combines strong controls with a continuous improvement mindset to deliver dependable outcomes every day. Youll work across vendors and global partners to solve problems improve processes and support service excellence.

As an Asset Management Operations Associate within the Australia Service Delivery team you will play a crucial role in delivering day-to-day fund accounting services to clients for both mutual funds and Exchange Traded Funds (ETFs). You will oversee vendor-delivered accounting and valuation activities and partner with stakeholders across Operations to resolve issues and deliver consistent outcomes. Youll be part of a collaborative team that values clear communication strong governance and continuous improvement.

Job responsibilities

• Facilitate fund accounting lifecycle events and complete administrative tasks including invoice billing for client accounts.
• Coordinate onboarding and offboarding of funds and accounts in partnership with relevant stakeholders.
• Monitor outsourced vendor performance and ensure governance standards are followed.
• Resolve day-to-day queries and issues escalating appropriately to support timely outcomes.
• Prepare and maintain data used for reporting including regulatory reports and client deliverables.
• Identify opportunities for process improvement and support changes that enhance control efficiency and service quality.
• Partner with global stakeholders including teams in Hong Kong Taiwan India and the United States to support end-to-end delivery.

Required qualifications capabilities and skills

• Bachelors degree in Business Accounting Finance or a related discipline.
• Strong interpersonal and written communication skills with the ability to engage effectively with internal and external stakeholders.
• Demonstrated judgment professionalism and attention to detail in a controlled environment.
• Strong organizational skills with the ability to prioritize and deliver to deadlines.
• Proficiency in Microsoft Excel Access and PowerPoint.
• Collaborative approach and ability to contribute positively to an open inclusive team culture.
• Ability to assess complex situations explain them clearly and support practical resolution.

Preferred qualifications capabilities and skills

• Experience in financial operations ideally within asset management and/or supporting ETFs.
• Experience supporting projects or change initiatives including planning tracking actions and managing stakeholders.
• Data management skills including compiling validating and maintaining reporting datasets.
• Experience managing issues end-to-end including escalation root-cause analysis and implementing corrective and preventative actions.