QSSU-SPIRO-SS-SWAP SUPERVISOR.
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client SPIRO we are looking for a competent skilled and experienced Swap Supervisor to work in Central region Lango and Acholi sub region Bunyoro region western region and Eastern region Uganda.
Reporting to: Regional managers
Job purpose:
The Swap Supervisor is responsible for overseeing daily battery swap station operations ensuring efficient service delivery optimal battery availability and high customer satisfaction. The role involves managing swap agents maintaining operational standards and ensuring time of swap stations in line with Spiros electric mobility objectives.
KEY RESPONSIBILITIES
Supervise daily operations of battery swap stations to ensure smooth and efficient service.
Lead train and manage swap agents across assigned locations.
Monitor battery inventory levels charging cycles and availability to avoid shortages.
Ensure adherence to safety standards when handling lithium-ion batteries.
Track and manage station performance uptime and turnaround times.
Handle escalations from riders/drivers and resolve operational issues promptly.
Coordinate with maintenance and technical teams for faulty batteries or equipment.
Ensure accurate system updates for each swap transaction.
Conduct routine audits on processes compliance and service quality.
Generate daily weekly and monthly operational reports.
Support expansion activities such as new station setups and onboarding.
Requirements
REQUIRED QUALIFICATIONS
Diploma or Certificate in Engineering Logistics Business Administration or related field. 25 years of experience in operations logistics or field service (supervisory role preferred).
Experience in EV energy or mobility sectors is an advantage.
Strong leadership and team management skills.
Good understanding of operational processes and inventory management.
Ability to work in a fast-paced field-based environment.
Basic technical understanding of batteries or willingness to learn.
Proficiency in MS Excel and mobile-based operational systems.
KEY COMPETENCIES
Leadership & Team Supervision
Operational Efficiency
Safety & Compliance Awareness
Problem-Solving
Data Tracking & Reporting
Customer Service Orientation
Performance Metrics (KPIs)
Station uptime (%)
Average swap turnaround time
Battery availability rate
Safety compliance adherence
Team productivity
Customer satisfaction (rider experience)
Working Conditions
Field-based role with frequent visits to swap stations.
May require shift work weekends or public holidays depending on operational needs.
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy QSSU-SPIRO-SS-SWAP SUPERVISOR.
Note
The deadline for applications is not later than 08:00 am Wednesday 1st July 2026
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Required Skills:
REQUIRED QUALIFICATIONS Diploma or certificate in any field; technical or vocational training is an added advantage. Minimum of 1 year of experience in a customer-facing operational or field-based role. Basic literacy and numeracy skills with the ability to complete daily reports accurately. Proficiency in the local language(s); working knowledge of English is an advantage. Ability to use a smartphone and basic mobile applications (Spiro training will be provided). Physically fit and able to handle batteries and equipment as required by the role. CORE COMPETENCES Customer Focus Delivers outstanding rider-first service on every interaction. Reliability & Punctuality Shows up consistently and performs duties without prompting. Attention to Detail Accurately records data and monitors station assets diligently. Integrity Handles company assets cash and data with full accountability. Problem Solving Thinks on their feet to resolve rider issues quickly and calmly. Team Collaboration Works cooperatively with fellow agents and the operations team. All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy QSSU-SPIRO-SSA-SWAP STATION AGENT Note The deadline for applications is not later than 08:00 am Saturday 11th April 2026 Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Required Education:
Diploma or certificate in any field; technical or vocational training is an added advantage.
