Solutions Architect Zoho Suite of Applications

Job Title: Solutions Architect Zoho Suite of Applications

Location: Kolkata

Department: Business Solution

Reports To: Department Head

Summary

Responsibilities

Solution Design & Architecture

• Analyze business requirements and design comprehensive end-to-end solutions leveraging Zoho applications and third-party integrations.
  
• Develop detailed architecture diagrams data models and integration workflows for multi-app environments (e.g. CRM Books Desk Creator).
  
• Define and enforce implementation standards for security scalability and maintainability within the Zoho ecosystem.
  
• Lead proof-of-concept (POC) development and prototyping for complex business scenarios.
  

Implementation & Customization

• Lead configuration customization and deployment across Zoho CRM Creator Desk Projects Books People and other core applications.
  
• Design and implement Deluge scripts automated workflows custom functions and API-driven logic to streamline business processes.
  
• Configure user roles profiles permissions and data sharing models to ensure secure and efficient access.
  
• Ensure seamless solution rollout with minimal disruption to ongoing business operations.
  

Integration & Data Management

• Integrate Zoho applications with external systems using Zoho Flow REST APIs webhooks and third-party middleware.
  
• Manage data migration cleansing and synchronization across platforms to maintain data accuracy and consistency.
  
• Design optimized data structures to support reporting analytics and long-term data governance.
  

Governance & Optimization

• Establish and enforce governance policies for Zoho environment usage across teams and departments.
  
• Conduct regular audits to improve system performance optimize license utilization and reduce costs.
  
• Maintain up-to-date documentation for all configurations integrations and automation workflows.
  

Stakeholder Collaboration

• Partner with business stakeholders process owners and IT teams to gather requirements and translate them into scalable technical solutions.
  
• Provide expert guidance to internal teams and external Zoho partners on implementation and best practices.
  
• Deliver training and enablement sessions for users and administrators on new features modules and automation capabilities.
  

Technical Skills

• Extensive hands-on experience with Zoho CRM Creator Desk Books People Projects Flow Analytics Sign and related platforms.
  
• Advanced proficiency in Deluge scripting Zoho APIs and custom function development.
  
• Experience with Zoho Flow Zoho Catalyst or low-code application development.
  
• Solid understanding of REST APIs JSON and data transformation techniques.
  
• Familiarity with integration platforms such as Zapier Make (Integromat) or custom middleware is advantageous.
  

Professional Skills

• Strong analytical mindset with proven problem-solving and architectural design abilities.
  
• Excellent written and verbal communication skills with a focus on clarity and stakeholder engagement.
  
• Demonstrated experience leading cross-functional projects and mentoring technical teams.
  
• Ability to translate complex business challenges into effective technology-driven solutions.
  

Experience

• 5 years of experience implementing Zoho-based solutions or equivalent CRM/ERP systems.
  
• 2 years in a solution architecture technical lead or senior consultant capacity.
  
• Zoho certifications (e.g. Zoho CRM Certified Administrator Zoho Creator Developer) are preferred.
  

Education

• Bachelors or Masters degree in Computer Science Information Systems Engineering or a related field.
  
• Equivalent professional experience will be considered.
  

Key Performance Indicators (KPIs)

• On-time and on-budget delivery of Zoho solution implementations.
  
• High user adoption and satisfaction rates post-deployment.
  
• Measurable reduction in manual processes through automation.
  
• Consistent system uptime performance and data integrity.
  
• Adherence to governance documentation and compliance standards.
  

Why Join Us

• Lead large-scale digital transformation initiatives using the full power of the Zoho ecosystem.
  
• Collaborate in an innovative agile environment focused on automation and process excellence.
  
• Access continuous learning opportunities and hands-on experience with cutting-edge Zoho technologies and integrations.