Housing Officer
Job Location:
Manchester - UK
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Permanent Full Time (35 hours per week)
This is an agile role with a mix of working from home the office and directly in neighbourhoods.
Closing date: 30th April 2026
Interview date: 6th May 2026
Interview location: Oaklands House Sale Manchester
Are you passionate about building strong communities and helping people thrive
Do you enjoy working out in neighbourhoods building relationships and solving problems that make a real difference to peoples lives Come and join our growing team!
Our organisation is all about people the people who live in our homes the communities we serve and those we work with. So its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association providing affordable homes and services to more than 20000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
Our team is expanding!
As our team continues to grow in order to support our neighbourhoods effectively were on the lookout for a proactive and peoplefocused Housing Officer to be the face of our organisation in the community. This is a varied rewarding frontline role where no two days are the same and where your work truly matters.
As our Housing Officer youll play a vital role in supporting customers sustaining tenancies and helping to create safe vibrant neighbourhoods. Working closely with residents colleagues and partner agencies youll deliver a tailored placebased service that responds to local needs.
In this role you will be responsible for
- Managing tenancies and supporting customers throughout their tenancy journey
- Carrying out neighbourhood and estate inspections
- Investigating and managing antisocial behaviour cases
- Working with compliance repairs and homes teams to ensure customers needs are met efficiently
- Develop and deliver local neighbourhood plans ensuring services are tailored to the specific needs and aspirations of each community
- Supporting financial inclusion and rent management alongside specialist teams
- Championing digital services and helping customers access online tools
We need people who are/have
- A housing qualification (such as CIH) or willingness to work towards one
- Experience in a similar housing role specifically in ASB tenancy and neighbourhood issues
- Knowledge of social housing housing legislation GDPR and EDI principles
- Proficient in IT including Microsoft Office 365 able to pick up and learn new systems quickly
- Strong problem-solving and decision-making skills
- A full driving licence and access to a vehicle
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference wed love to hear from you.
#housingofficer #neighbourhoodofficer #housingjobs #tenancysustainment #recruiting #Manchesterjobs
INDHIGH
About us
We are a not-for-profit housing association providing affordable homes and services to over 16000 people across Greater Manchester. We build affordable new homes work with partners to reduce homelessness and support people to reach their potential.
Our organisation is all about people the people who live in our homes the people in the communities we serve and the people we work with.
So its no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The Communities team
Our Communities teampride themselves on delivering a fantastic service to our customers representing the customer voice throughout the organisation and striving to make a real difference in peoples lives!
Forging strong relationships with our customers is central to what we do none more than in our Customer Service and Support Team who assist customers with all aspects of housing they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat social media our app and of course the telephone so are skilled as well as knowledgeable!
Our customers are important to us and we want them to feel that way which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean safe and places youre proud to live. Its a great feeling for the team knowing they can help to make services better for our customers!
We are constantly striving to find innovative solutionsto support customers and focus improve our customer experience. Whether its developing an app streamlining process or finding service improvements they always have the customer at the centre of what they do!
Were committed to doing what we say well do keeping customers updated building rapport and problem solving.
Stats:
- 483 people moved into one of our homes last year!
- We engaged with 3400 customers on everything from our new cleaning contractor to building safety measures.
- 90% of customers were happy with how they were treated last year!
- 80% of customers were happy with their last contact with us
- We handled over 75000 customer contacts last year!
- We continuously work with customers across the organisation including our Resident Scrutiny Panel Customer Offer Panel and Community Champions.
Thank you for your interest in joining our Communities Team. For us the Communities team is all about being reliable and respectful in the way that we interact with customers and colleagues. The team is a tight-knit bunch who all share the same ethos to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this we give our colleagues the right training and support offer some great benefits and promote a positive inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities Id love to welcome you into the team!
Ross Powell Head of Customers and Communities
Working here
Irwell Valley Homes is a great place to work but dont just take our word for it find out what its like to work here from our colleagues
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year
Two days every year to volunteer in the local community
A medical cash plan
Get your birthday off!
150 Perkbox allowance plus access to hundreds of discounts and freebies
Cycle to work scheme
Professional membership fees paid
Financial education
Loans scheme for travel season tickets
Savings clubs
Training and coaching
Counselling and well-being programme
Enhanced maternity and paternity leave
Accreditations
Documents
Required Experience:
Unclear Seniority
