Housing Officer

Permanent Full Time (35 hours per week)

This is an agile role with a mix of working from home the office and directly in neighbourhoods.

Closing date: 30th April 2026

Interview date: 6th May 2026

Interview location: Oaklands House Sale Manchester

Are you passionate about building strong communities and helping people thrive

Do you enjoy working out in neighbourhoods building relationships and solving problems that make a real difference to peoples lives Come and join our growing team!

Our organisation is all about people the people who live in our homes the communities we serve and those we work with. So its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association providing affordable homes and services to more than 20000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

Our team is expanding!

As our team continues to grow in order to support our neighbourhoods effectively were on the lookout for a proactive and peoplefocused Housing Officer to be the face of our organisation in the community. This is a varied rewarding frontline role where no two days are the same and where your work truly matters.

As our Housing Officer youll play a vital role in supporting customers sustaining tenancies and helping to create safe vibrant neighbourhoods. Working closely with residents colleagues and partner agencies youll deliver a tailored placebased service that responds to local needs.

In this role you will be responsible for

• Managing tenancies and supporting customers throughout their tenancy journey
• Carrying out neighbourhood and estate inspections
• Investigating and managing antisocial behaviour cases
• Working with compliance repairs and homes teams to ensure customers needs are met efficiently
• Develop and deliver local neighbourhood plans ensuring services are tailored to the specific needs and aspirations of each community
• Supporting financial inclusion and rent management alongside specialist teams
• Championing digital services and helping customers access online tools

We need people who are/have

• A housing qualification (such as CIH) or willingness to work towards one
• Experience in a similar housing role specifically in ASB tenancy and neighbourhood issues
• Knowledge of social housing housing legislation GDPR and EDI principles
• Proficient in IT including Microsoft Office 365 able to pick up and learn new systems quickly
• Strong problem-solving and decision-making skills
• A full driving licence and access to a vehicle

Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference wed love to hear from you.

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We are a not-for-profit housing association providing affordable homes and services to over 16000 people across Greater Manchester. We build affordable new homes work with partners to reduce homelessness and support people to reach their potential.

Our organisation is all about people the people who live in our homes the people in the communities we serve and the people we work with.

So its no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.

Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.