Product and Customer Specialist

Job Title: Product and Customer Specialist

Job Type: Full-Time On-site

Job Description:
We are seeking a detail-oriented and proactive Product and Customer Specialist to join our small but growing team. This role requires strong problem-solving skills excellent communication and the ability to handle customer inquiries about orders shipping and product details. The ideal candidate thrives in a fast-paced environment has strong organizational skills and enjoys helping people.

Key Responsibilities:

• Customer Support & Product Guidance: Provide exceptional customer support via phone email and chat offering expert product advice and addressing inquiries in a timely accurate manner.

• Product Issue Resolution: Troubleshoot and resolve product-related issues including order discrepancies product defects and questions about usage ensuring a seamless customer experience.

• Order & Product Modifications: Manage customer requests for product changes such as adjustments to selections quantities and shipping details ensuring accurate processing.

• Shipping & Delivery Support: Provide customers with updates on order status estimated delivery times and tracking details ensuring they are fully informed throughout the process.

• Product Expertise: Be the go-to expert for all product-related inquiries including specifications features benefits and practical usage advice helping customers make informed decisions.

• Customer Relationship Management: Build and maintain strong positive relationships with customers by providing personalized solutions and continuously ensuring satisfaction with both products and services.

• Collaboration with Internal Teams: Work closely with Sales Shipping Manufacturing Product and Marketing teams to resolve product and order issues ensuring smooth processing and delivery and customer needs and insights.

• Documentation & Reporting: Accurately document customer interactions feedback and product issues ensuring thorough records are maintained for follow-up and continuous improvement.

Qualifications:

• Enjoy solving problems in the short-term and long-term

• Excellent verbal and written communication skills

• Strong problem-solving and critical-thinking abilities

• Strong attention to timelines and time management

• Familiarity with order processing and shipping procedures

• Ability to learn and maintain product knowledge

• Bilingual is preferred English second language

• Previous experience in hospitality customer service or a similar role is preferred

• Ability to learn new software and tools proficiency in Hubspot and Spotify is ideal

• Ability to learn and maintain product knowledge Pilates knowledge is ideal

• Bachelors degree

About Us: Gratz Pilates stands as a cornerstone in the world of Pilates with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing we have been steadfast in upholding the legacy and integrity of Joseph Pilates original designs. Our dedication to craftsmanship authenticity and precision has earned us a distinguished reputation within the Pilates community. We take pride in delivering exceptional products that empower practitioners worldwide in their pursuit of physical well-being and strength. Join us at Gratz Pilates and be a part of our legacy of excellence.

Benefits:

• Medical/Vision Insurance with $0 deductible

• Low-cost Dental add-on

• Provided Short-term/Long-term Disability

• No-cost Life Insurance Policy

• Paid Holidays Sick Time & Vacation Days

• 401K

Required Experience:

Junior IC