Senior Product Associate SaaS

As a Senior Product Associate within Employee Platforms Collaboration & Communication at JPMorganChase you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

One of these teams is the External Collaboration Product Area part of Content Creation & Collaboration which enables secure collaboration with external partners clients and vendors. The product area owns platforms such as Slack Google Workspace and Virtual Data Rooms delivering business capability while meeting firmwide risk control and regulatory standards.

Job responsibilities

• Partners with the Product Manager to identify and evaluate new product opportunities through user research discovery and market analysis
• Supports user research journey mapping and customer feedback synthesis to inform the product roadmap and feature prioritization
• Considers upstream and downstream impacts of new features on the endtoend product experience
• Analyzes and tracks product metrics including delivery timelines cost quality and operational readiness across the product lifecycle
• Writes clear requirements epics and user stories to support iterative product development
• Supports daytoday product execution for Slack Google Workspace and thirdparty Virtual Data Rooms ensuring alignment with business needs and firmwide policy
• Partners with Product Security Technology Risk & Controls Compliance Privacy and Legal to incorporate risk assessments threat models and control requirements into product delivery
• Assists with intake prioritization and coordination of crossfunctional initiatives such as audits control remediation and exceptionbased onboarding
• Contributes to adoption and rollout planning including onboarding models usage guardrails and operational readiness for new capabilities
• Supports vendor engagement and documentation including SaaS questionnaires architecture reviews and dependency tracking across internal teams

Required qualifications capabilities and skills

• Experience or equivalent expertise in product management or a closely related domain
• Strong understanding of the product development lifecycle including discovery delivery and requirements definition
• Experience supporting enterprise SaaS platforms in regulated or riskmanaged environments
• Ability to translate compliance security and control requirements into actionable product requirements and user stories

• Developing knowledge of data analytics and datadriven decisionmaking

• Proven ability to operate effectively in highly matrixed environments with multiple stakeholders and competing priorities
• Experience supporting or managing collaboration platforms such as Slack Google Workspace or Virtual Data Rooms (e.g. Intralinks NetRoadshow)
• Prior exposure to technology risk product security audit or regulatory control processes in a large enterprise
• Experience partnering with Compliance Privacy Legal or Product Security teams on approvals exceptions and risk disposition
• Familiarity with Jira Confluence and agile tooling for backlog management delivery tracking and roadmap execution
• Experience working with vendors and third parties including security reviews remediation coordination and product enhancement planning