Guest Service Agent
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Job Location:
Pittsfield, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Guest Service Agent
Job Summary
Hotel on North is a modern boutique hotel located in the heart of Pittsfield. We pride ourselves on delivering genuine attentive hospitality and creating meaningful connections with our guests.
We are seeking a Guest Service Agent to join our front desk team. This role is the first and last impression of the hotel and plays a key part in shaping each guests experience. The ideal candidate is warm proactive detail-oriented and comfortable working in a fast-paced guest-facing environment.
Key Responsibilities
- Welcome guests and provide prompt professional check-in and check-out service
- Visually acknowledge and greet guests as they enter the lobby
- Manage reservations including new bookings cancellations and modifications
- Assign rooms and issue room keys
- Answer phone calls and respond to guest inquiries in a timely and courteous manner
- Provide information about hotel amenities services and local attractions
- Handle cash transactions and process payments accurately
- Maintain accurate guest records and logs
- Proactively assist guests who may need help with luggage directions or general support
- Resolve guest concerns and complaints professionally and efficiently
- Follow hotel policies and procedures while using sound judgment
Skills & Qualifications
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Attention to detail and accuracy
- Ability to multitask and prioritize tasks in a busy environment
- Basic computer literacy
- Ability to remain calm and professional under pressure
Expectations & Physical Requirements
To be successful in this role you must be able to:
- Maintain a professional attentive presence at the front desk throughout your shift
- Stand for extended periods of time during scheduled shifts
- Move throughout the lobby and guest areas as needed to assist guests
- Lift and transport items up to 30 pounds including luggage and packages
- Make decisions using independent judgment within company policy
- Follow instructions without close supervision
- Speak and write clearly and accurately
- Work a varied schedule including days evenings weekends and holidays
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Hotel On North is an EEO Employer - M/F/Disability/Protected Veteran Status
Required Experience:
Unclear Seniority
About Company
Location: Hotel on North, Pittsfield, MAPay Rate: $16.00Job Summary:Hotel on North, a fun and modern boutique hotel in the heart of Pittsfield, is...
