Front Desk Agent The Little Nell

Position Summary 
The Front Desk Agent welcomes and registers guests as well as presents statements and collects payments for departing guests. They also communicate with housekeeping maintenance and guest services to fulfill guest requests. This ideal candidate is attentive proactive and dedicated to enhancing the overall guest experience. The Front Desk Agent will report to the Front Office Manager.

Budgeted Pay Rate: $25.00

Job Posting Deadline
Applications for this position will be accepted until May 10 2026. Direct Link to The Little Nell career site: Aspen Skiing Company Front Desk Agent - The Little Nell SmartRecruiters

Essential Job Functions/Key Job Responsibilities
   Welcome guests upon their arrival and assign rooms
   Provide summary of the hotel and the amenities offered to guests
   Coordinate with other departments daily needs or special requirements for all hotel guests 
   Recommend restaurants and activities for guests ability/skill level and interest
   Responsible for maintaining cash bank and for daily settling of cash bank 
   Accept reservations changes and cancellations.
   Coordinate with housekeeping to ensure all rooms are clean tidy and fully furnished to accommodate guests needs
   Comply with all policies of the hotels and Aspen One
   Assist in emergency and security procedures as directed by management
   Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
   Other duties as assigned

Qualifications :

Education & Experience Requirements 
   High School Diploma or high school equivalent preferred
   One year of customer or guest experience preferred
   Previous front desk experience preferred

Knowledge Skills & Abilities 
   Basis knowledge of local mountain town activities and events in the area 
   Basic industry terminology 
   Knowledgable of 5-star standards 
   Knowledge of company policies and procedures 
   Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly 
   Active listening and interpersonal skills to personalize the guest experience 
   Ability to act professional in a fast-paced environment 
   Strong attention to detail 
   Ability to work independently with minimal supervision 
   Ability to work effectively in team settings contributing positively to group dynamics

Additional Information :

Work Environment & Physical Demands
   Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
   Regularly work indoors with no adverse conditions  
   Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass and Dependent Ski Passes 
   Other company perks

Remote Work :

No

Employment Type :

Full-time