Service Designer

Whatyoulldo
As aService Designer youll work on priority initiatives where clarity trust and influence really matter.Youllhelp teams cut through complexity surface what matters most and turn insight into recommendations leaders can confidently act on. You will also;

• Supportingpriority initiatives byidentifyingand shaping experience opportunities turning complex ambiguous problems into clear actionable recommendations

• Partnering directly with businessdeliveryand design teams to influence decisionmaking

• Framing problems and opportunities using endtoendservice thinking (people process technologydataand policy)

• Leading and contributing to discovery sensemaking and cocreation activities

• Balancing member needs businessvalueand delivery constraints

• Collaborating with UX/UI designers and delivery teams to ensure experience intent is clearly understood and carried through to build
  Success in this role means producing experienceled recommendations that leaders trust helping teams align on what matters most and seeing your work directly influence prioritisation and delivery decisions.

About you
Yourecomfortable taking initiative moving at pace and working through complexity with bring strongservice design capability know how to work independently and can influence outcomes without relying on formal authorityas well as;

• 4 years experience acrossservice design experience design UX/CX or related roles

• Proven experience working independently across multiple initiatives ideally within complex or regulated environments

• Strong capability in framing problems synthesising insight and turning complexity into clear actionable recommendations

• Confidencefacilitatingworkshops and engaging stakeholders at all levels

• Experience translatingservice design outcomes into deliveryready inputs teams can confidently act on

Why HBF
Youllbe supported by an established Experience and Design Chapter work alongside talented designers and delivery teams and have space to do meaningful thoughtful work that makes a real impactas well as;

• FullysubsidisedGold Hospital Insurance Cover

• Flexible working and work from home options

• 3additionalwellbeing days each year (on top of our standard20 daysannual and10 dayspersonal leave)

• 2 volunteering days per year

• Onsite Barista withsubsidisedcoffee(Perth)

• Access to corporate discounts across a range of gyms retailrestaurantsand hotels

Next Steps
To apply click on the Apply Now button to complete your application and send through a copy of yourCVandportfolioshowcasingyour skills and experience in relation to this role.

At HBF we believe in the unique potential of every to building an inclusive workplace where diverse perspectives are valued and celebrated because they make us stronger.

We encourage applications from all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community.

We want you to Be You Be Bold and feel supported every step of the way. If you need any adjustments during the recruitment process please contact us atso we can work together to accommodate your needs.

Discover howweremaking a difference explore our Community Initiatives at:Community Initiatives HBF Health Insurance