Modern Workplace Support Engineer

Role Overview: The Modern Workplace Skilled Support Engineer role is a key position within the team responsible for providing advanced troubleshooting and support for modern workplace initiatives. This role involves collaborating with various departments to ensure the integration and performance of workplace services including device management software and collaboration tools. These services primarily include Microsoft products such as the M365 platform MS Teams Outlook etc.

Key Responsibilities:

• Provide advanced troubleshooting for Microsoft Office Suite on mobile laptop and tablet devices.
• Collaborate with First-Line Service Desk and Accenture Advanced Technical Centre to resolve and escalate complex issues.
• Document and update SOPs and knowledge base articles.
• Engage in problem management to resolve complex issues through vendor interaction or change management for enhancements.
• Identify opportunities to improve the client environment and digital workplace to reduce incidents and enhance user experience.

Technical Skills:

• Device Management: Proficient in Intune and Azure.
• Troubleshooting: Strong problem-solving skills with the ability to diagnose and resolve IT issues.
• Collaboration Tools: Familiar with the Microsoft 365 suite including Teams SharePoint and OneDrive.

Soft Skills:

• Communication: Good verbal and written communication skills with the capacity to explain technical concepts to non-technical users.
• Collaboration: Ability to work effectively within a team environment and collaborate with cross-functional teams.
• Customer Service: Strong customer service orientation with an emphasis on user satisfaction.
• Adaptability: Capability to adapt to evolving technologies and processes in a dynamic work environment.
• Documentation: Skilled in creating and maintaining technical documentation and Standard Operating Procedures (SOPs).

#LI-EU

Qualifications:

• A Bachelors degree in Information Technology Computer Science or a related field or approximately two years of work experience in a related field.
• Relevant certifications such as AZ-900 MS-900 MS-102 and/or MD-102.
• Must be fluent in English and Dutch or German.
  

Preferred Experience:

• Familiarity with TopDesk and/or ServiceNow for ticket management.
• Experience with Microsoft products including M365 Azure and Intune.
• Experience working with Microsoft products on MacOS is a bonus.
  

This role is crucial for ensuring seamless operation and continuous enhancement of modern workplace environments. If you possess a passion for technology and a dedication to providing outstanding support we encourage you to apply.

Whats in it for you

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers and to support them as an employer we make five promises:

• Work with flexibility in a culture based on trust

• Embrace a sustainable growth mindset

• Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.

• Lead and transform our clients with technology

• Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits including:

• 26 vacation days per year

• Paid transport (budget for electric bicycle or car NS-Business card)

• A laptop iPhone and home office setup allowance

• Pension scheme Accenture shares annual bonus collective health insurance scheme

• Unlimited learning: access to thousands of free courses classes and workshops.

What we believe

Accenture is an equal opportunity employer. Our leaders are committed to building a better stronger and more equitable company for future generations to create positive long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative which helps us better serve our clients and our communities.

Our position as partner to many of the worlds leading businesses organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing We will be happy to assist you.

About Accenture

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities.