Senior Customer Service Analyst (19304)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Multi-Color Corporation (MCC Label) a global leader in label are looking for a Senior Customer Service Analyst to join our :Medical planDental planOn-site mealsBasic food basketParkingTransportation allowanceBirthday day offTotalPassLocation: MCC Label Louveira SP BrazilMain Activities:Assist customers through different channels (email phone chat WhatsApp etc.) ensuring speed and quality in serviceRecord monitor and resolve customer requests complaints and questionsAct as the interface between customers and internal areas (sales finance logistics production among others)Monitor deadlines and ensure compliance with agreed SLAsIdentify opportunities for improvement in customer service processes and customer experienceKeep records updated in the system (CRM or internal tools)Support customer retention and loyalty initiativesAnalyze feedback and suggest continuous improvements in the service providedEnsure clear empathetic and professional communication with customersAdditional activities including Logistics Foreign TradeRequirements:Completed higher education (Bachelors degree)Bilingual English/PortugueseSolid experience in the area preferably in industrial environments#LI-SV1#APPCAST
Required Experience:
Senior IC
About Company
MCC
151-200 employees
Its One of the leading International EPC contracting company, having multimillion dollars projects in middle east, china and other countries. more than 3000 permanent staffs are working with company. It keeps it value high always in International market.
