Senior Groups & Events Manager Central London Marriott Cluster Hotels

We are looking for an ambitious dedicated and service-orientedSenior Events & Groups Managerto join the fantastic team in the Central London Cluster Marriott Hotels:

• London Marriott Hotel County Hall
• London Marriott Hotel Marble Arch
• London Marriott Hotel Kensington
• London Marriott Hotel Regents Park
• London Marriott Hotel Maida Vale

Overview

The Senior Groups & Events Manager plays a pivotal role within the Central London Marriott Cluster overseeing complex and high-profile group and event enquiries from initial conversion through execution and post-event follow-up. This role demands a blend of strategic sales acumen operational coordination and leadership to ensure exceptional service delivery and revenue optimization.

If you are a passionate events & groups professional looking to develop within an amazing brand and the worlds biggest travel company get in touch with us today! See where your journey can take you.

What youll do

Sales & Conversion

Manage large-scale and VIP enquiries such as city-wide events awards dinners and multi-day conferences.

Drive conversion through compelling show rounds funnel calls and proactive communication.

Align with a pre-determined event and group strategy collaborating with banqueting and kitchen teams to refine offerings and enhance customer satisfaction.

Operational Coordination

Oversee bedroom block management meeting space inventory and ensures accurate booking processes.

Lead the coordination of daily/weekly Banquet Event Orders (BEOs) facilitate meetings and act as the communication bridge between sales and operations.

Ensure consistent and accurate use of hotel systems to uphold brand standards and maintain data integrity.

Team Leadership & Development

Support team members through training mentoring and leading by example.

Drive balanced scorecard results across properties and support the Cluster Director in energizing the team through initiatives like closing days and promotional campaigns.

Financial Oversight

Manage financial processes including post masters (PMs) credit requests deposit schedules and commission invoices.

Participate in monthly hotel credit meetings to ensure financial accuracy and compliance.

Guest Satisfaction

Set a positive example in guest relations ensuring all associates understand expectations and deliver exceptional service.

Conduct pre- and post-event meetings solicit feedback from hotel departments and identify areas for service enhancement.

Emphasize guest satisfaction in departmental meetings and encourages ongoing service development.

Sales & Revenue Management

Deliver compelling sales experiences manages customer budgets effectively and forecasts group and event revenue accurately.

Participate in customer site visits and supports the sales process as needed.

Provide feedback to overcome sales challenges such as pricing and inventory limitations.

In addition to the benefits you would expect being part of a brand of our calibre you will also be offered:

A unique opportunity to be part of an award winning international brand where we celebrate your unique talent

Part of Marriott International the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here

World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.

Work alongside some amazing talent- award winning experienced hospitality professionals

Discounted room nights meals and spa access-because your wellbeing means so much

Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance

Access to major high street discounts so you can treat your friends and family as required