WFM Program Manager , SEPO Operations Integration

At Amazon were working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If youd like to help us build the place to find and buy anything online this is your chance to make history. We are looking for an exceptional candidate who is passionate to deliver best in class Customer Experience who thinks and acts globally and one who has the ability to invent and simplify processes to join us as Workforce Specialist for SEPO vertical.
The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. They should be able to clearly understand in-scope and out-scope for delivering end product or service ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work manual work error identification time and waste. Clearly communicates to all stakeholders the Timeline description of end product or service quality risks and resources needed and is also able to write good narratives.
If Successful they will work towards reducing staffing GAPs using both strategic and analytical abilities to make sure we always have right amount of employees staffed at the right times. And along with ensuring maximum productive utilization of the available staff.
Key Responsibilities:

- Maintain best measuring governance mechanism for business.
- Develop and improve performance using data analysis and statistical tools.

- planning for Contingency and holiday planning for global locations.

- Managing the centralized reporting for any adhoc reports by utilizing the current data sources.

- Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track exceptions.

- Participate in wider SEPO projects and initiatives. They will own providing optimal workflow and planning solutions for upcoming initiatives.

- Coordinate with Operations Capacity Planning and Finance teams to analyze historical data and forecast demand. Manage the analyses of daily weekly and monthly reporting of site performance via Key Performance Indicators.

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- Fully leverage existing technology and build new reporting platforms and models to help business achieve success.

- Develop trust-based relationships with programs key stakeholders

- Work with global and regional teams to lead reports/dashboard adoption

- Identify operational inefficiencies improve processes automate tasks and partner with cross functional teams to develop new solutions


- 2 years of program or project management experience

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

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