AC Customer Care Speciali

West Palm Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:
We are seeking a highly organized and customer-focused Administrative Coordinator to support daily operations ensure efficient scheduling and deliver excellent service to both customers and internal teams.

Responsibilities:

Answer and manage incoming phone calls
Schedule and coordinate routine maintenance appointments (comfort agreements)
Confirm appointments with customers in advance
Provide real-time updates to customers regarding schedule changes
Communicate effectively with technicians about daily schedules
Complete document scanning and maintain records
Process permit paperwork and administrative documentation
Monitor and respond to emails and mailbox correspondence
Prepare and manage bank deposits
Enter warranty information invoices and maintain accurate records
Order materials and track inventory needs
Contact customers regarding past due accounts and collect payments
Support business growth through customer upgrades and new client acquisition
Build strong relationships with internal teams and external customers
Maintain and update Standard Operating Procedures (SOPs)
Perform additional administrative duties as assigned by management

Qualifications:

Proficiency in Microsoft Excel Word QuickBooks and Google Calendar
Strong ability to provide timely high-quality customer service
Proven ability to upsell products or services to existing customers
Excellent communication and interpersonal skills
Strong problem-solving abilities in customer service situations
Fluent in English (written and verbal)
Ability to manage multiple tasks and stay organized in a fast-paced environment
Additional duties and responsibilities as assigned by management

Job Description:We are seeking a highly organized and customer-focused Administrative Coordinator to support daily operations ensure efficient scheduling and deliver excellent service to both customers and internal teams.Responsibilities:Answer and manage incoming phone callsSchedule and coordinate ...