Cluster Groups, Conference and Events Coordinator Part-time

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.

A World of Rewards

• Competitive salary
• Free and healthy meals when on duty
• Grow your Career! - Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Members areas

This is a 20 hour per week.

As Cluster GCE Co-ordinator you will provide administrational controls and processes for the hotel including but not limited to commission handlings billing purchase orders reporting auditing ecommerce activities and administrative tasks.

Position Summary:
Ensure strong financial management and maintain robust controls for Commission Processes.
Liaise with the C&E Sales and Reservation teams to monitor and control the accuracy of data recorded in Delphi.
Delphi reports as directed by GCE Director or Cluster Commercial Director.
Ensure Property Management System is current and accurate for Commissionable Rates.
Prepare Month end accruals for the accurate provision of Unpaid Commission.
Deal with all incoming enquiries and correspondences of from clients guests companies and/or agents in regards to their billing/commission whilst following established company and hotel policies.
Office Stationary tracking and ordering.
Look after various audit administrations such as QA Health & Safety etc.
Birchstreet Handling (e.g. Purchase Orders).
Client Giveaway Items & Merchandise Handling (e.g. ordering stock liaising with relevant departments updating tracker)
Maintain a high level of product knowledge about the hotel and local area.

EOE/AA/Disabled/Veterans

Preferred Qualifications:
Have a sound administration background with basic skills in Word Excel Outlook and PowerPoint.
Have good organisational skills.

What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!