Technical Support Specialist

Join us as a Technical Support Specialist in a fast-growing iPaaS company supporting and troubleshooting integrations across HR payroll and business systems. Youll work with APIs data and real-world production environments in a flexible fully remote setting.

ThisroleisidealforcandidateswithexperienceinapplicationsupporttechnicalsupportintegrationsupportorsoftwaresupportwithinSaaSoriPaaSenvironments.

AboutFlexspring

At Flexspring we make HR systems work better - together.

Foundedin2013FlexspringisatrustedexpertinHRdataintegration(HRISpayrollandbusinesssystems).WepartnerwithHRteamsandHRsoftwarecompaniestodesignanddelivercustomintegrationsthatconnectsystemsreducemanualworkandhelpoperationsrunsmoothlyandreliably.

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WeoperateintheiPaaS(IntegrationPlatformasaService)spaceconnectingsystemsthroughAPIsanddataworkflows.

:EverythingConnects.

AbouttheRole

AsaTechnicalSupportSpecialistatFlexspringyouwillworkattheintersectionofclientsupportsoftwaredevelopmentandsystemintegrations.

YouwillpartnercloselywithclientstheSupportteamandtheDevelopmentteamtotroubleshootintegrationissuesdelivertimelyresolutionsandensureahigh-qualitycustomerexperience.

ThisisnotatraditionalITsupportroleyouwillworkwithAPIsdataflowsandsystemintegrationsinarealproductionenvironment.

Throughday-to-daysupportworkandcross-functionalcollaborationyouwilldevelopdeepexpertiseinFlexspringsplatformandthesystemsourclientsrelyon.

WhatYoullDo

• TroubleshootproductionissuesincustomerintegrationsincludingAPIsdataflowsandsystemconnectivity
• IdentifyrootcausesandimplementeffectivesolutionswhilemeetingdefinedsupportSLAs
• Analyzelogsdataandsystembehaviortodiagnoseandresolveintegrationissues
• Communicateclearlyandprofessionallywithinternalteamsandexternalclientsthroughoutthelifecycleofasupportcase
• DocumentinvestigationstepsfindingsandresolutionsinSalesforceServiceCloudandprovideregularstatusupdates
• DrivesupportcasestoresolutionbycollaboratingwithSupportDevelopmentTechnicalConsultantsthird-partypartnersandclients
• Participateinqualityassuranceactivitiesincludingproductionupdatetestingandpre-releasetesting
• Identifyprocessgapsandsuggestimprovementstosystemsworkflowsandsupportpractices
• Participateintheon-callsupportrotationasrequired

WhatYoullBring

• 3yearsofexperienceintechnicalsupportapplicationsupportorsoftwaresupportwithinaSaaSorsimilarenvironment
• Experiencewithobject-orientedprogramming(JavaC#Pythonorsimilar)
• ExperienceworkingwithAPIsintegrationsorsoftwaresystemsinaproductionenvironment
• Strongproblem-solvingandcriticalthinkingskillswiththeabilitytotroubleshootbothtechnicalandbusinessissues
• Excellentattentiontodetailandabilitytodiagnoseissuesefficiently
• Strongcommunicationskillsandacustomer-focusedmindset
• Self-motivatedcoachableandcollaborativewiththeabilitytoworkeffectivelyinaremoteteam

NicetoHave

Experiencewithtoolstechnologiesorplatformssuchas:

• RESTAPIsSOAPGraphQL
• PostmanInsomnia
• JavaScriptGroovy
• ETLprocesses(ExtractTransformLoad)
• SalesforceServiceCloud
• HRandATSsystems(WorkdayADPBambooHRGreenhouseTaleoOracleHCM)
• ExposuretoHRorfinancedataintegrations
• Additionallanguages(FrenchSpanishArabicorothers)

WhyThisRoleIsInteresting

• Workonreal-worldintegrationchallengesacrossHRpayrollandbusinesssystems
• Gainhands-onexperiencewithAPIsdataflowsandsystemconnectivity
• Collaboratewithexperiencedengineersconsultantsandclients
• DevelopdeepexpertiseinagrowingiPaaSenvironment
• Takeownershipofissuesandseethedirectimpactofyourwork

WhatWeOffer

• Fullyremoteworkwithflexiblehours
• 4weeksofpaidvacationannually
• Comprehensivehealthbenefitsforyouandyourfamily
• Homeofficesetupsupport
• Teameventsandopportunitiestoconnect
• Exposuretomoderntechnologiesandreal-worldsystems
• Competitivesalaryandanownership-drivenworkculture

HiringProcess

Ourhiringprocessisdesignedtobetransparentrespectfulofyourtimeandfocusedonmeaningfulconversations:

• Applicationreview(noautomatedscreening)
• HRinterview
• Technicalinterview
• Managerinterview
• Final discussion and offer

Required Experience:

Senior IC