Utility Billing Specialist | Kent, OH

Position Overview

The Utility Billing Specialist supports billing operations for Davey Tree providing vegetation management services to utility companies. This role is responsible for preparing accurate invoices based on contract terms pricing and completed fieldwork (e.g. line clearance pruning removals). The position requires close coordination with field crews utility clients operations teams and partnering Davey departments to ensure compliance accuracy and timely invoicing and payment.

Key Responsibilities

• Generate invoices based on utility contracts work orders and completed vegetation management services based on time sheets and billing requests
• Interpret and apply T&M lump sum & unit-based billing (e.g. per tree per mile per circuit or per crew day)
• Review field data (crew sheets timesheets production reports GIS data) for billing accuracy
• Compliance with utility contract requirements rate sheets and billing schedules
• Utilize the Zendesk ticketing system to ensure all incoming tickets are properly logged promptly handled and fully resolved
• Submit invoices through utility billing systems or vendor portals
• Investigate time sheet and invoice discrepancies and resolve with field managers/operations as needed
• Coordinate with operations managers foresters and supervisors to verify completed work
• Support audits by maintaining organized documentation of billed work
• Assist with storm response billing including emergency and overtime rate application
• Prepare reports for management on billing status revenue and outstanding balances
• Record and track all work in progress (WIP) weekly to ensure all work is properly billed and accounted for
• Consistently meet weekly and monthly deadlines
• Adhere to all company policies procedures and work standards

Required Skills & Qualifications

• High school diploma or equivalent (associate or bachelors degree in related field preferred)
• 2 years of billing invoicing or accounting experience (service or contract-based environment preferred)
• Strong understanding of contract billing and different pricing structures
• Proficiency in Microsoft Excel (formulas data validation) Outlook and Word
• Ability to analyze large datasets and reconcile discrepancies
• Excellent attention to detail and organizational skills
• Strong communication skills for clearly accurately and professionally interacting with employees clients and the public
• Ability to manage multiple contracts and deadlines simultaneously
• Capability to perform high-volume data entry efficiently

Preferred Qualifications

• Experience in utility vegetation management or tree care industry
• Familiarity with utility clients (e.g. electric gas or municipal utilities)
• Experience with systems such as QuickBooks SAP Oracle Ariba or proprietary utility portals
• Understanding of compliance requirements (safety environmental and contractual)
• Experience with storm/event billing and emergency response documentation

Work Environment

• Hybrid work schedule: Combination of in-office and remote work
• Reports directly to Billing Supervisor
• Fast-paced deadline-driven setting tied to utility billing cycles
• Increased workload during storm seasons and emergency response events

Additional Information

We invest in our employees by offering industry-leading training technology and benefits that lead to a rewarding and safe work experience for employees at all levels.

• Group health plans*
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match**
• Employee Stock Purchase Plan: opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program *
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus so much more!

*All listed benefits available to eligible employees on Day 1.

**Union employees are not eligible for 401k but may be eligible to join pension plans negotiated by local union.

Divisional Overview