Modern Workspace EUC Technology Lead

Shift Pattern:

Scheduled Weekly Hours:

Corporate Grade:

Reporting Line:

Location:

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LME:

LME Group is the world centre for industrial metals trading and clearing. Most of the worlds non-ferrous metals business is conducted in the LME.

The metals community uses the LME a member of HKEX Group as a venue to transfer or take on price risk as a physical market of last resort and as the provider of transparent global reference prices.

Overall Purpose of Role:

The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design delivery and lifecycle management of the organisations workplace technology platforms. This role ensures secure reliable and modern digital experiences across desktops laptops virtual environments and core productivity services.

The Modern Workspace EUC Technology Lead is accountable for the stability security and evolution of the enduser computing estate ensuring high availability regulatory compliance and an improved employee experience across all workplace technologies

The role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience.

Responsibilities

• End User Computing Leadership
  • Lead the strategy roadmap and technical governance for all EUC services including Windows endpoints virtual desktops and productivity tools.
  • Own the lifecycle management of desktop and laptop builds configuration patching and hardware standards.
  • Drive adoption of modern workplace tooling such as Intune Autopilot Windows Update for Business and advanced configuration frameworks.

• Patching & Security Compliance
  • Oversee and optimise desktop/laptop patching processes.
  • Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation.
  • Work with Cyber Security teams to address endpoint risks.

• Citrix & Virtual Environment Management
  • Act as technical lead for Citrix environments.
  • Optimise performance and user experience.
  • Support upgrades integrations and troubleshooting.

• Microsoft Exchange & Messaging Services
  • Provide expert-level support for Microsoft Exchange.
  • Manage mail routing compliance features policies and identity integrations.

• Operational Excellence
  • Lead incident and problem resolution for EUC platforms.
  • Create and maintain technical documentation.
  • Collaborate with infrastructure and security teams.

• Project & Stakeholder Management
  • Drive technical delivery of EUC-related projects and upgrades.
  • Engage with business stakeholders.
  • Manage thirdparty vendors.

PERSON SPECIFICATION:

Academic and Professional Qualifications Required:

Proven career history within a regulated environment preferably financial services exchange or capital markets with demonstrable experience operating under strong governance security and compliance requirements.

• Minimum 5 years experience in a financial or similarly complex enterprise organisation working in an engineering architecture or technology ownership capacity.
• Experience in End User Computing Workplace Technology or Desktop Engineering roles with exposure to enterprisescale environments.
• Experience in a senior or lead role demonstrating technical ownership solution leadership or delivery accountability across platforms or services.
• Strong experience working within an ITILgoverned operating model including incident problem change and service lifecycle management.
• Demonstrated track record of operating within engineering or architecture service frameworks contributing to standards patterns and technology direction.
• Bachelors degree in Computer Science Information Technology or a related discipline is preferred; however equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications.

Required Knowledge and Level of Experience:

• Degree in Computer ScienceITor related disciplines.
• Microsoft Endpoint Manager (Intune) advanced administration AutoPilot compliance policies configuration profiles app lifecycle management.

• Windows 11 expert-level understanding including security baselines update rings and troubleshooting.
• macOS management (e.g. Intune for macOS) working to advanced level depending on organisation.
• Mobile Device Management iOS OS knowledge and MDM frameworks.
• Microsoft 365 ecosystem Exchange Online Teams OneDrive SharePoint Defender for Office.
• Collaboration hardware meeting room tech Teams Rooms AV solutions.
• Microsoft Defender suite (Defender for Endpoint SmartScreen ASR rules).
• Zero Trust principles.
• Conditional Access & identity protection (Azure AD / Entra ID).
• CIS security baselines and endpoint hardening.
• PowerShell mediumadvanced scripting for automation image customisation packaging.
• Basic CI/CD awareness (e.g. Git Azure DevOps) beneficial.
• MSI MSIX Win32 app packaging.
• Deployment automation and lifecycle management.
• Software distribution best practices.
• Basic network fundamentals (DNS DHCP VPN Wi-Fi).
• Endpoint connectivity troubleshooting.
• Understanding of enterprise architecture and integration points.
• Any knowledge and experience ofcontainerisationhighly desirable

Skills set and Core Competencies Required for Role:

• Strong technical leadership experience across End User Computing and Modern Workspace platforms acting as a trusted subjectmatter authority.
• Solid experience with virtualisation technologies (e.g. Citrix) and supporting Windows Server and EUC infrastructure services.
• Strong understanding of endpoint platforms security baselines and enterprise hardening standards in regulated environments.
• Experience defining and enforcing technical standards patterns and governance within an ITILaligned operating model.
• Ability to understand and maintain automation and deployment code within a CI/CD pipeline environment.
• Proven ability to drive operational stability security compliance and service improvement across workplace technologies.
• Strong stakeholder management skills with the ability to influence and communicate effectively across technical and nontechnical audiences.
• Demonstrated leadership capability including mentoring engineers working with thirdparty suppliers and promoting best practices.
• Highly organised proactive and outcomesfocused with a usercentric mindset and strong sense of ownership.

Personal Qualities:

• Abilityto workunder pressurewithchanging priorities.
• A dynamic andself-motivatedattitude
• Accountable and proactive
• Proactive user centric mindset focused on employee experience
• Must display strong analytical skills and attention for detail
• Desireto learn new skills
• Leadership skills ability to mentor engineers and uplift team capability
• Strong Relationship Management skills ability to build and create lasting relationships with all levels of internal stakeholders and outsourced providers.
• Highly effective planning and prioritisation skills.
• Presentation skills. Both written and oral.
• Strong understanding of process management
• Excellent documentation skills
• Team work
  • Must demonstrate the ability to work as part of a wider team fully solve problems and stand behind solutions. Should be comfortable asking for help if needed.
• Ownership
  • Must be able to take the initiative own issues within the area and see through to completion.
• Challenge
  • Must be able to learn from successes and mistakes challenge others in a respectful and constructive way and involve the right people to come to a decision.
• Sustainable Excellence
  • Displays initiative in continuously improving work processes and quality of output
• Transparency
  • Must be able to communicate clearly share information accurately escalate issues in a timely manner
• Accountability
  • Must demonstrate the ability to commit to the work and stand behind our commitments. Own their successes and failures. Shows that they are accountable to themselves their team and the business outcome to serve the business.

The LME is committed to creating a diverse environment and is proud to be an equal opportunity recruiting for our teams we welcome the unique contributions that you can bring in terms of education ethnicity race sex gender identityexpressionand reassignment nation of origin age languages spoken colour religion disability sexualorientationand doing so we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.