Community Manager (all genders)

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

Responsibilities

As Community Manager you will play a key role in growing and evolving the TeamViewer Community as a strategic channel for customer engagement peertopeer support product feedback and brand addition you will be responsible for our social media communities shaping and executing engagement strategies that foster meaningful interactions and strengthen our brand presence across social platforms.

You will shape how customers and users interact with each other and with TeamViewer across our owned community platforms. Working closely with Product Support Marketing Brand and Customer Support you will ensure the community delivers value for both our users and the organization.

This role is ideal for someone who combines strong community instincts excellent written communication and a handson mindset with the ability to think strategically.

Your primary responsibilities will include:

• Develop and execute community and social media community strategies that drive engagement trust and longterm participation across TeamViewers owned platforms

• Position the TeamViewer Community as a key resource for customers by publishing timely relevant and valueadding community content including important updates productrelated information and educational materials

• Strengthen the TeamViewer Community as a support engagement and feedback channel

• Manage daytoday operations of the community and social media communities fostering meaningful discussions peertopeer knowledge sharing and constructive brandaligned interactions

• Create coordinate and publish communityfocused content and discussions in collaboration with Social Media Product Support Marketing and Brand teams

• Build strong relationships with engaged users super users and advocates and support scalable programs such as onboarding advocacy and recognition initiatives

• Gather community and social insights identify trends and recurring topics and translate feedback into actionable input for internal stakeholders

• Monitor and report on key engagement and usage KPIs contributing to continuous improvement of content relevance discoverability and selfservice within the community ecosystem

Requirements

• Several years of experience in community management and social media ideally in a digital technology or B2B environment

• Strong understanding of traditional online communities such as forums including moderation engagement and community dynamics combined with solid knowledge of tone of voice and community cultures across social platforms like Facebook Instagram TikTok YouTube and LinkedIn

• Proven experience in not only moderating communities but actively growing engaging and retaining them over time

• Strong technical understanding and the ability to grasp communicate and contextualize technical products features and use cases for different audiences

• Confidence in handling critical topics escalations crisis situations and sensitive user communication in a professional and empathetic way

• Strong sense for sentiment emerging issues community moods and brandrelevant or societal topic shifts

• Proactive structured working style with a high standard for quality precision and attention to detail

• Experience collaborating with multiple stakeholders in a fastpaced crossfunctional organization

• Strong organizational skills with the ability to manage multiple initiatives and priorities in parallel

• Excellent communication skills a confident and collaborative mindset and strong team spirit

• Fluency in English (written and spoken); additional languages are a plus

• Background in community management digital engagement social media content marketing customer marketing or a related field

What we offer

• Onsite Onboarding in our HQ office for an optimal start

• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews

• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer

• Public transport friendly offices

• Option to lease an e-bike (Germany only)

• Special terms for local gyms

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy no dress code rules frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time with up to 50% home office

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.