Representative- Bilingual

We are hiring a Bilingual Representative Residential Insurance!Reporting To:Supervisor Residential InsuranceFull-Time/Part- Time:Contract - 12 months Salary Range:$42471 - $63707Posting Date:April 15 2026Closing Date:April 29 2026Hours of Work:8:30 a.m. 5:00 :Office Location: 6.5Toronto ONGreat location! Steps away from the main public transit station What we offer:Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe Opportunity:The Bilingual Insurance Representative is a role where youll play a key role in supporting the Residential Insurance Team by providing a combination of essential administrative assistance as well as insurance claims this role you will be responsible for a variety of tasks including managing incoming inquiries organizing documentation (reviewing updating and cancelling borrower insurance statuses) assisting with the team with special projects and crucially being a front line representative of the company and protecting the mortgagee interest while dealing with contractors insurance adjusters and borrowers during repairs and rebuilds to their home. You will work closely with team members to maintain accurate records contribute to departmental goals and ensure that all relevant insurance documents are properly administered tracked and accounted for. This position offers an excellent opportunity to develop foundational skills in the insurance and mortgage industry while contributing to the overall efficiency and success of the team. Strong attention to detail excellent communication skills and the ability to handle multiple tasks at once are essential for success in this position. How you will contribute: Process and update insurance policies and cancellations related to mortgaged properties and ensure all insurance records are accurately updated. Review and monitor insurance coverage for mortgaged properties to ensure adequate coverage as per company to borrowers and insurance brokers in a timely manner to their inquiries regarding property insurance and provide assistance with insurance related insurance claims affecting mortgaged properties coordinate with borrowers insurance adjusters contractors and other third-party vendors to ensure repairs are completed in accordance with insurance and lender and review documentation from contractors and clients confirming completion of repairs to the properties. Arranging payment of insurance proceeds to applicable on-site inspections to verify that repairs related to insurance claims has been completed and that the property condition complies with lender title searches and review property records to ensure no construction liens are loans that are placed on forced placed insurance and administer insurance documents provided as correct and accurate to process applicable refunds for accounting with administrative and operational projects assigned by management to support the Residential Insurance Requirements Needed:Post secondary education and/or equivalent work experience preferredKnowledge of Microsoft Office ApplicationsStrong attention to detailProven organizational skills and demonstrated ability to prioritize and multitaskStrong communication abilities to engage in email and telephone interactions with borrowers and third parties Time management skillsCustomer service experience Confidence and assertiveness to deal with subject matter experts in the insurance industry (brokers agents lawyers etc.)Adaptability and flexibility to deal with changing policy landscapeWorking Environment and Physical Demands Analysis:Office environment with hybrid potentialPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer Why join First NationalCompetitive Compensation Comprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)Hybrid working environment Extensive training programs to set our employees up for success Modern office environment conducive to collaborationSupportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team youll join: Founded in 1988 First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation or any other category protected by Intelligence is not used in our recruitment or hiring process for this National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted. #FNLOON