Claims Delivery & Enablement Specialist

How will you make an impact

Are you passionate about making a positive impact to our members dignified retirement

At Hostplus were united by a simple but powerful mission: helping our members achieve a dignified retirement. As our Claims Delivery & Enablement Specialist youll play a critical role in making that mission real shaping how insurance claims are delivered governed and continuously improved across the Fund.

This is a highly influential role where your expertise will directly impact claims outcomes operational excellence regulatory confidence and most importantly the experience of our members when it matters most.

Youll provide technical leadership across endtoend insurance claims and underwriting operations establish bestpractice quality and enablement frameworks and drive sustainable uplift across people process systems and service delivery. Your work will help ensure Hostplus continues to deliver fair consistent and compliant outcomes aligned to our values and brand.

The opportunity

In this specialist role you will:

• Own and govern the endtoend Claims Delivery & Enablement framework across all claims and servicing models driving execution optimisation and sustainable performance uplift.
• Ensure regulatory confidence embedding compliance with Trustee obligations Trust Deed provisions SIS legislation and internal policy through strong governance and delivery discipline.
• Provide senior technical leadership and enablement supporting consistent highquality and timely claims outcomes across all life insurance products.
• Lead a datadriven continuous improvement framework delivering measurable improvements in decision timeliness service efficiency costtoserve and member experience.
• Translate strategy into action leading process system and capability initiatives that deliver practical embedded operational outcomes.
• Oversee performance reporting and insights uplifting claims metrics at individual team and business unit level aligned to service standards KRIs and partner agreements.
• Deliver actionable insights that support regulatory engagement strategic decisionmaking and execution of the Funds insurance and claims strategy.
• Lead the Insurance Claims Delivery Roadmap with clear monthly and quarterly delivery cycles and outcomes.
• Govern training accreditation and knowledge frameworks ensuring capability consistency and scalability across the claims function.
• Partner effectively with insurers administrators and internal stakeholders leading aligned teams to deliver strong service outcomes and sustainable operational performance.

About you

Youre a respected specialist who thrives in complex environments and knows how to turn strategy into results. You bring:

• Tertiary qualifications in a related discipline are desirable
• RG146 qualifications
• AIA qualifications or other insurance related qualifications will be well regarded
• Demonstrated experience in insurance claims superannuation and/or administration environments.
• Proven experience in a relationship and Case Management environment
• Comprehensive experience in life insurance claims with demonstrated technical mastery across all claim types.
• Outstanding leadership skills with a proven ability to influence outcomes and lead uplift at scale.
• Deep technical proficiency in life claims assessment and decisionmaking.
• Strong experience operating in case management and relationshipbased environments.
• A detailed understanding of the superannuation industry including relevant legislation and regulatory obligations.
• A proven ability to manage competing priorities work to tight deadlines and deliver highquality outcomes in complex settings.

What can we offer you

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid flex leave so that you can take time out when you need it
• 18 weeks paid parental leave
• Total Wellness Program including benefits such as free flu shots comprehensive EAP support access to medical experts and wellness related events throughout the year
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few!

About us

At Hostplus we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference whether youre in marketing financial advice operations or any of our other divisions - youll be contributing to ensuring our members retire with the best possible outcomes and what better feeling is there than knowing your role helps someone to retire with dignity and security

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people our members and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process we encourage you to reach out to us at and to let us know how we can support.

How do I apply

If you are interested in this opportunity please follow the prompts to make an application.

We have an important duty to our members all appointments are made subject to a satisfactory National Police Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).