Sr. Patient Relations Specialist
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human morehere!
Our patients come from all over the world and so do our staff members. They come to be part of a professional and diverse health care team; to workbesidethe unequaled talent of Johns Hopkins physiciansnursesand providers; and to enjoy extensive benefits and opportunities for personal and professional it happen at Hopkins.
What awaits you:
- Great schedule! This is an ONSITE role with hours Monday-Friday during normal business hours. May require travel to other Johns Hopkins sites.
Room for growth!
Outstanding team in a diverse work environment!
Medical Dental and Vision Insurance.
Retirement Savings Plan w/employer contribution.
Generous Paid Time off & Paid holidays!
Employee and Dependent Tuitionassistancebenefits!
Health and wellness programs and MORE!
As the Senior Patient Relations Specialistyoull:
Manage investigate and respond to high profile multi-disciplinary and complex patient complaints and grievances related to ADA/Section-1557 (disability discrimination cases) often- requiring immediate attention and intervention.
Be responsible foraccurately andtimelyrecording and reporting all interactions andmaintainingappropriate documentationwhile maximizing patient and family satisfaction of the patient experience.
Serve as an internal expert resource for staff training consultation case management case documentation and problem solving for the PR Specialist team.
Direct complianceofstaff performance through random and focused case file audits to ensure timeliness consistency accuracy compliance and completeness for the Patient Relations Specialist team.
- Utilize advanced skills and training when handling cases with political civil rights discrimination ADA diversity and behavioral health concerns.
Serve as the point of contact for high profile cases including those from the Risk Management Department claims and litigation and JH executive offices.
Facilitatescomplex multi-disciplinary family meetingsutilizingadvanced problem-solving skills and de-escalation techniques.
Serve as the patient advisor in Medication Panel (Med Panel) Reviews with psychiatric patients as well as serves as a lead for cases managed through the Communication and Resolution Program (CRP).
Whatyoullbring:
Bachelorsdegree in Healthcare Management Business Psychology Communications orotherrelated fieldrequired
5years of experience in customer service in a healthcare role/setting or in a patient experience role or other related field.
- Knowledge of general policies and procedures of the Patient Experience department normally acquiredthrough 5 years of experience within this job or equivalent.
Salary Range: Minimum 26.51/hour - Maximum 43.76/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Required Experience:
Senior IC
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
